Project Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job ID: 206131
Required Travel :No
Location:Plano Texas
Hybrid Work Model: 3 days onsite / 2 days remote
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
The Managed Services Manager will lead the delivery of end-to-end managed services for VMware-based infrastructure and L1/L2 application support in a telecom environment. This role ensures 247 service availability SLA compliance and operational excellence through proactive monitoring automation and governance. The position requires strong leadership technical depth in virtualization and telecom OSS/BSS systems and experience managing global teams.
What will your job look like
Key Responsibilities
Service Delivery & Operations
- Oversee managed services for VMware infrastructure (vSphere ESXi vCenter) supporting.
- Manage L1/L2 application support for SON (Self-Organizing Network) and related telecom applications.
- Ensure 247 coverage through global delivery model and shift planning.
- Drive incident problem and change management aligned with ITIL best practices.
- Monitor SLA/KPI compliance (availability MTTR patch compliance backup success).
Governance & Reporting
- Conduct weekly operational reviews monthly service reviews and quarterly business reviews with customer leadership.
- Maintain accurate reporting on SLA performance capacity trends and risk posture.
- Own RACI matrix and ensure clear accountability across teams.
Automation & Continuous Improvement
- Implement automation for patching monitoring and routine operational tasks.
- Collaborate with engineering teams to integrate AIOps and predictive analytics for proactive issue resolution.
- Identify process gaps and lead improvement initiatives to reduce MTTR and enhance efficiency.
Risk & Compliance
- Ensure compliance with security standards vulnerability management and audit readiness.
- Manage DR readiness and quarterly restore testing for critical systems.
Customer Engagement
- Act as primary SPOC for customer stakeholders.
- Provide consultative guidance on process optimization and future-state architecture.
- Support Strategic initiatives like network modernization and cloud migration readiness.
All you need is...
- 10 years in IT infrastructure operations with 5 years in VMware virtualization.
- Strong understanding of telecom OSS/BSS SON platforms and network operations.
- Proven experience in managed services delivery and global team management.
- Expertise in ITIL processes SLA governance and service reporting.
- Familiarity with automation tools (PowerCLI Ansible) and AIOps GEN-AL platforms.
- Good understanding of cloud /K8s and Azure
- Excellent communication and stakeholder management skills.
Why you will love this job:
- You will work on large challenging and complex programs
- You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
- You will have the opportunity to work with the industry most advanced technologies
Required Experience:
IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
