Neighbourhood housing officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

3 months contract with local authority

As a Neighbourhood Housing Officer you will be pivotal in delivering a variety of services to our residents embodying a culture of respect and relational practice. Your role is essential in placing residents at the heart of our operations making a significant impact on our neighborhoods and communities. We seek someone enthusiastic about our mission to make Camden the best place to live and work with a passion for delivering services that prioritize the best outcomes for residents.

Responsibilities:

Proactively manage estates and blocks across tenures ensuring resident-focused service in line with our standards and values.
Serve as the primary local contact for residents and stakeholders providing support and early intervention to sustain tenancies.
Collaborate with vulnerable tenants making referrals and liaising with partners to ensure appropriate support.
Utilize tenancy enforcement tools proportionately to resolve issues ensuring compliance with statutory and regulatory frameworks.
Support victims of Domestic Abuse taking necessary steps to manage risk.
Investigate and manage reports of nuisance and anti-social behavior (ASB) to prevent escalation working with other services for resolution.
Deliver responsive housing management to maintain clean safe and well-maintained communal areas including scheduled inspections.
Engage with residents Tenant Resident Association representatives and partners occasionally outside normal working hours.
Participate in the evaluation development and continuous improvement of services staying updated with policies and procedures.

Requirements

Requirements:

Passion for housing equality ensuring everyone has access to a decent safe and warm home.
Proactive approach to addressing problems and supporting residents early.
Commitment to making services accessible transparent and easy to navigate.
Caring attitude prioritizing residents happiness and well-being.
Strong collaboration and communication skills working effectively with teams and the community.
Proficiency in using relevant software and information systems for efficient operations.
Dedication to equality diversity and inclusion promoting these values within the community.
Understanding of safeguarding health and safety responsibilities supporting residents well-being.
Experience working with survivors and perpetrators of domestic abuse with a trauma-informed approach.

Required Skills:

Requirements: Full-time availability for a year Ability to work 36 hours per week Resilient and able to thrive in challenging situations Attention to detail and creative problem-solving skills Comfortable with confrontation and able to deal with difficult situations Availability for out-of-hours meetings and lone working Daily use of a car and a full driving license

3 months contract with local authorityAs a Neighbourhood Housing Officer you will be pivotal in delivering a variety of services to our residents embodying a culture of respect and relational practice. Your role is essential in placing residents at the heart of our operations making a significant i...

3 months contract with local authority

Responsibilities:

Proactively manage estates and blocks across tenures ensuring resident-focused service in line with our standards and values.
Serve as the primary local contact for residents and stakeholders providing support and early intervention to sustain tenancies.
Collaborate with vulnerable tenants making referrals and liaising with partners to ensure appropriate support.
Utilize tenancy enforcement tools proportionately to resolve issues ensuring compliance with statutory and regulatory frameworks.
Support victims of Domestic Abuse taking necessary steps to manage risk.
Investigate and manage reports of nuisance and anti-social behavior (ASB) to prevent escalation working with other services for resolution.
Deliver responsive housing management to maintain clean safe and well-maintained communal areas including scheduled inspections.
Engage with residents Tenant Resident Association representatives and partners occasionally outside normal working hours.
Participate in the evaluation development and continuous improvement of services staying updated with policies and procedures.

Requirements

Requirements:

Passion for housing equality ensuring everyone has access to a decent safe and warm home.
Proactive approach to addressing problems and supporting residents early.
Commitment to making services accessible transparent and easy to navigate.
Caring attitude prioritizing residents happiness and well-being.
Strong collaboration and communication skills working effectively with teams and the community.
Proficiency in using relevant software and information systems for efficient operations.
Dedication to equality diversity and inclusion promoting these values within the community.
Understanding of safeguarding health and safety responsibilities supporting residents well-being.
Experience working with survivors and perpetrators of domestic abuse with a trauma-informed approach.

Required Skills: