Technical Consultant

About AlayaCare

At AlayaCare were more than a fast-growing SaaS company were a caring driven team working to transform home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients and communities.

With 550 employees across Canada the US Australia and Brazil were united by a shared mission and a culture grounded in transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare is a place to grow your impact your skills and your career alongside people who want you to succeed.

About the Role

As a Technical Consultant in Professional Services youll lead and support Pharmacy Management integrations and related technical work streams planning implementing stabilizing and supporting high-quality solutions for our customers. Youll translate complex workflows into clear requirements configure and validate solutions investigate and resolve issues and coordinate installs upgrades and migrations in partnership with cross-functional teams and vendor partners. Youll also act as a primary liaison with Pharmacy Management vendors for roadmap alignment joint testing and coordinated releases while maintaining practical insight into the U.S. infusion market and pharmacy workflows.

What Youll Do

• Lead discovery requirements capture data mapping configuration UAT and go-live for Pharmacy Management integrations and other technical workstreams across implementation stabilization and operational support.

• Provide hands-on integration support: triage troubleshoot and resolve configuration connector and data issues while coordinating a timely cross-functional response and communications.

• Inspect logs and payloads and use SQL/relational data to diagnose issues; reproduce defects define test cases and validate fixes with Technical Services Engineering and third-party vendors.

• Drive product and partner management for Pharmacy Management integrations: establish operating rhythms with vendors align on roadmaps coordinate joint testing manage incidents and escalations and maintain a shared release/change calendar.

• Plan and execute integration installs upgrades and migrations including release management and rollouts.

• Identify recurring customer and market problems; convert insights into practical backlog items and recommendations for roadmap updates.

• Create and maintain clear documentation for customers and internal teams (connector specs admin/user guides migration and rollout playbooks troubleshooting guides FAQs and runbooks) and lead knowledge transfer sessions.

• Analyze and remediate data-quality issues originating from configuration connector or integration behaviour; coordinate fixes document root causes and define preventive guardrails.

• Build and maintain practical understanding of the U.S. infusion market pharmacy workflows and emerging feature needs; share structured insights with Product and Professional Services leadership.

• Collaborate closely with Technical Services Engineering Product PMO Account Management and Customer Support; coordinate directly with Pharmacy Management vendors as a primary liaison.

What You Bring to the Team

• Bachelors degree in Computer Science Information Systems Health Informatics Business or related field or equivalent experience.

• 3 years in a Business/Technical Business Analyst Integrations Analyst Product Manager or similar role including customer-facing delivery; plus 2 years of hands-on system integrations and data mapping experience.

• Proficient with relational databases and SQL; able to analyze logs and structured payloads (e.g. JSON/XML) and familiar with APIs/connectors (authentication endpoints error handling).

• Experience planning and validating system installations upgrades and migrations including cutover and post-release checks.

• Strong troubleshooting and critical thinking skills to isolate root causes across configuration data and integration behaviour and propose clear remediation options.

• Familiar with release management validation plans and coordinated rollouts.

• Strong requirements elicitation and process mapping (current and future state) and the ability to translate workflows into concise functional specifications and test plans.

• Skilled at coordinating user acceptance testing (UAT) and validating end-to-end solutions.

• Effective communicator and collaborator with customers internal teams and vendor partners; organized detail-oriented and comfortable managing multiple workstreams in a fast-paced environment.

• Ability to travel to the United States (occasional) is required.

• Exposure to U.S. healthcare pharmacy/infusion workflows or EMRs is considered an asset.

Location and Work Model

This role is based in the Greater Toronto Area. Were a hybrid team with set in-office collaboration days and team members are expected to be at our Toronto office at least two days per week to foster connection innovation and teamwork.

Candidates must be authorized to work in Canada and have the ability to travel to the United States as required.

Why Join AlayaCare

Work With Purpose

Help build technology that empowers care providers and improves outcomes for patients and families. Your work will matter to our customers and to the people they serve.

Grow in a High-Trust Culture

We lead with transparency feedback and positive intent. Youll be supported through mentorship career mobility and our promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being from Wellness Fridays to volunteer time off and flexible vacation so you can recharge and show up at your best.

Benefits That Matter

Equity in a well-funded scaling company; comprehensive health benefits telemedicine and lifestyle spending accounts; parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives and employee-led events connecting global teams in meaningful ways.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you may request a human review.

Were committed to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to .