Manager – Technology Support Services

The Technology & Data Services Division is now accepting applications for Manager Technology Support Services.

Under the direction of assigned supervisor plans organizes and directs the activities and operations related to the Helpdesk desktop support and site services; prepares and maintains the Technology Support Services unit budget and expenditures; assures issues related to implementation and support of information technology at the County Office are addressed efficiently and effectively; supervises and evaluates the performance of assigned personnel.

The Manager - Technology Support Servicesleads several major functions within the Technology and Data Services Division: Our help desk call center site support services network support and special projects.An ideal candidate will:

• Have experience leading call centers
• Have experience managing field support technicians
• Have experience working in K-12 educational settings
• Have a strong technical background
• Have experience in technical project management
• Be adept at managing a diverse dynamic team
• Have exceptional customer service skills

Any combination equivalent to:

• Education:Bachelors degree in computer science or related field and
• Experience:Five years increasingly responsible experience supporting computer workstations help desk and technology uses to manage these areas. A minimum of two years in a supervisory capacity is strongly preferred.

LICENSES AND OTHER REQUIREMENTS

APPLICATION PROCEDURES

The following application materials are required:

1. Application
2. Cover Letter
3. Resume
4. Answers to supplemental questions (embedded in the online application)*

*NOTE:Supplemental questions are included in the application form and will be used in the initial screening process. Please answer these questions as fully as possible.

The application and materials must be received by application or late applications will not be accepted. If you are unsure if your application and all required materials have been received please contact the recruiter for this position prior to the filing date.

EXAMINATION PROCEDURES

• Assessments and interviews may take place virtually or in-person.
• Following the final filing date the qualifications of all candidates will be evaluated.
• The most qualified candidates will be invited to participatein an oral examination with subject matter experts tentatively scheduled for the week of January 12 2026.
• Based on the final scores of qualified candidates Classified Personnel Services will establish a ranked candidate list.
• Selected candidates from the list will be invited to a second interview with the hiring authorities tentatively scheduled for week of January 19 2026.

• Second interviews may be held in-person.

NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements OR job posting announcements. The right is reserved to add eliminate or adjust testing steps and/or information on the posting at any time during the position posting and testing process which may include but is not limited to further testing inclusive of on-the job testing recruitment and recruitment extensions which may be for less than 15 days after an eligibility list has been certified which may cause adjustments on the eligibility list as evaluated to be reasonable or necessary.

HEALTH WELFARE AND OTHER BENEFITS:

The Santa Clara County Office of Education takes pride in offering a benefits program that provides flexibility for the diverse and changing needs of our employees. We provide eligible employees with valuable benefits options including:

• Medical dental and vision insurance
• Fertility healthcare and family forming benefits
• Flexible Spending Account (FSA)
• Employee Health and Wellness Program including Employee Assistance Program and Mental Health and Well-Being resources
• Life insurance and long-term disability coverage
• California Public Employees Retirement System (CalPERS)
• 403b or 457 Retirement Accounts
• Paid Vacation
• Paid Sick Leave
• 16 Paid Holidays (including 2 floating holidays)
• Tuition Reimbursement

Benefit and Retirement information may vary depending on the bargaining unit. Full-time employees (30 hrs./ weekly) are offered free dental and vision coverage for themselves and eligible dependents. Most medical plans are offered at no cost to employees and their eligible dependents. For more information please visit our benefits page:Employee Benefits

ACCOMMODATION REQUESTS:
Candidates who require reasonable accommodations for any part of the testing process must contact Classified Personnel Services (CPS) at least three (3) days prior to the scheduled test date at . Hearing-impaired individuals may contact the California Relay Service at 1- then . After contacting CPS candidates will be asked to submit documentation supporting their accommodation request. Failure to reach out within the specified timeline may result in an inability to make accommodations.

RECRUITMENT CONTACT:
For questions about the position or recruitment process please contact:

408.453.6602

EQUAL OPPORTUNITY EMPLOYER:
The Santa Clara County Office of Education prohibits discrimination harassment intimidation and bullying based on actual or perceived race or ethnicity gender/sex (including gender identity gender expression pregnancy childbirth breastfeeding and pregnancy-related medical conditions) sexual orientation religion color national origin ancestry immigration status physical or mental status marital status registered domestic partner status age (40 and above) genetic information political belief or affiliation (not union related) a persons association with a person or group with one or more of these actual or perceived characteristics or any other basis protected by federal state or local law ordinance or regulation in any program or activity it conducts or to which it provides significant assistance.

For direct concerns related to Equal Opportunity Employment please contact:

Roger
Interim Associate Superintendent
Human Resources
Santa Clara County Office of Education
1290 Ridder Park Drive
San Jose Ca 95131