National Accounts Customer Service Coordinator

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 14 days ago

Vacancies: 1 Vacancy

Job Summary

Summary:

The National Accounts Customer Service Coordinator will provide superior customer service to National Accounts by coordinating service inquiries and work orders investigating customer issues and updating customer accounts.

Key Responsibilities:

Serve as the primary Customer Service representative for large national accounts by handling service inquiries submitting service orders to branches and third-party contractors (subhaulers) via company systems and investigating customer issues.
Deliver superior customer service by providing 24/7 on-call support
Assist in troubleshooting customers equipment failures and maintenance issues
Collaborate with other National Accounts team members branch personnel and stakeholders from other departments across GFL to research issues and obtain resolution
Work with third-party contractors to ensure on-time service delivery and resolution of issues
Partner with the Sales and Pricing team as needed regarding third-party contractor pricing and contracting questions
Answer customer emails and calls professionally and promptly with a positive demeanor.
Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate.
Assemble data collected in organized and systematic fashion leveraging existing tools such as Google Workplace Applications Tower TRUX GFL 1 and other web-based applicationsas needed.

Knowledge Skills Abilities and Competencies:

1-3 years of experience in sales or customer service
Education: High school diploma or GED
Ability to effectively communicate both orally and in writing with multiple stakeholders
Desire and ability to deliver high quality customer service
Ability to prioritize multiple requests and tasks from different parties in a fast-paced and changing environment and document findings as appropriate
Highly organized with demonstrated time and task management skills
Ability to pay attention to detail and maintain accuracy
Strong problem-solving skills
Working knowledge of Google Workplace Applications
Experience entering data and generating reports from computer systems
Working knowledge of Tower TRUX and GFL 1 is a plus but not required
Understanding of environmental services industry is a plus but not required.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Required Experience:

Summary:The National Accounts Customer Service Coordinator will provide superior customer service to National Accounts by coordinating service inquiries and work orders investigating customer issues and updating customer accounts.Key Responsibilities:Serve as the primary Customer Service representat...

Summary:

Key Responsibilities:

Serve as the primary Customer Service representative for large national accounts by handling service inquiries submitting service orders to branches and third-party contractors (subhaulers) via company systems and investigating customer issues.
Deliver superior customer service by providing 24/7 on-call support
Assist in troubleshooting customers equipment failures and maintenance issues
Collaborate with other National Accounts team members branch personnel and stakeholders from other departments across GFL to research issues and obtain resolution
Work with third-party contractors to ensure on-time service delivery and resolution of issues
Partner with the Sales and Pricing team as needed regarding third-party contractor pricing and contracting questions
Answer customer emails and calls professionally and promptly with a positive demeanor.
Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate.
Assemble data collected in organized and systematic fashion leveraging existing tools such as Google Workplace Applications Tower TRUX GFL 1 and other web-based applicationsas needed.

Knowledge Skills Abilities and Competencies:

1-3 years of experience in sales or customer service
Education: High school diploma or GED
Ability to effectively communicate both orally and in writing with multiple stakeholders
Desire and ability to deliver high quality customer service
Ability to prioritize multiple requests and tasks from different parties in a fast-paced and changing environment and document findings as appropriate
Highly organized with demonstrated time and task management skills
Ability to pay attention to detail and maintain accuracy
Strong problem-solving skills
Working knowledge of Google Workplace Applications
Experience entering data and generating reports from computer systems
Working knowledge of Tower TRUX and GFL 1 is a plus but not required
Understanding of environmental services industry is a plus but not required.

We thank you for your interest. Only those selected for an interview will be contacted.

Required Experience: