Retention Agent
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Job Location:
Bay Shore, NY - USA
Hourly Salary:
$ 22 - 22
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Description: The Retention Agent will be the second level in the effort to retain existing customers and providing fair solutions to customers who may otherwise decide to cancel their existing services. A person in this role will utilize active listening empathy negotiating and creative problem solving in order to retain the customer. Individual will have a wider scope of parameters in regards to what they can offer in the way of a reduction in price per gallon service contracts and overall service billing.
Key responsibilities and essential job duties include but are not limited to:
- Correspond with customers via phone (inbound & outbound) as well as email to address complaints with the goal of increasing satisfaction / retention
- Maintain up to date knowledge about the companys promotions and products
- Identify opportunities for process improvement that positively impact the customers satisfaction
- Offer discounts or special deals as needed and within pre-established limits
- Touch all aspects of customer service from answering billing questions to escalation of complex issues
- Contact customers who have taken their complaint to social media outlets
- Accurately notate all customer interactions
- Provide customer feedback to the appropriate internal teams
- Generate weekly log reports
Qualifications:
- A high school diploma or equivalent
- At least one year in the customer service field
- Excellent problem solving skills which include utilizing good negotiating skills
- Ability to remain calm and level headed during difficult situations
- Excellent written and verbal communications skills
- Dependable and punctual
Required Experience:
Unclear Seniority
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
About Company
At Paraco - Propane Gas, we always put our customers first. Propane delivery from home to business needs, we provide reliable propane service. Propane near me.
