Job Description Summary

Job Description

Roles and Responsibilities

In this role your responsibilities will include (but are not limited to):

• Validating and booking customer orders with accuracy and according to compliance requirements;

• Managing open orders backlog to ensure timely fulfillment delivery invoicing and closure;

• Communicating and collaborating with different stakeholders both internal and external in various functions (commercial team manufacturing finance logistics warehouse controllership transportation companies etc.);

• Identifying and escalating order execution risks and issues ;

• Processing Returns and Out Of Box Failures;

• Ordering demo inventory in support of Commercial Sales;

• Creating and updating Work Instructions and Job Aids;

• Handling customers inquiries;

• Managing customer disputes and credit;

• Developing conceptual knowledge of own discipline. Developing knowledge of own sales territory product lines markets sales processes or customer groups. May include support roles with specialized expertise or technical knowledge in broad area;

• Applying general knowledge of business developed through education or past experience. Understanding how work of own team contributes to the area;

• Resolving issues using established procedures. Consulting supervisor or more senior team members for issues outside of defined instructions/parameters;

• Supporting sourcing and replenishment activities for order fulfilment of Purchase to Stock materials;

• Working in compliance with the documented quality system and reporting any anomalies;

• Coordinating shipments with forwarders;

• Managing customs formalities.

Required Qualifications

• Bachelors degree in Business/Logistics from an accredited university or college (or a high school diploma with relevant experience) or proven experience in project management or order management;

• Effective time management and organizational skills; able to balance multiple priorities;

• Excellent interpersonal verbal and written communications skills;

• Fluent in English and Italian (both written and spoken); any additional European language is an asset;

• Basic experience in Sales & Client Management Support;

• Previous experience with ERP systems (Oracle SAP etc.);

• Strong work ethic and ability to work well both independently and within a team.

Desired Characteristics

• Ability to exercise independent judgment consistent with department guidelines;

• Previous experience using independent thought processes to plan ahead process information maintain workflow and anticipate future needs of the stakeholders;

• Good understanding of the Solutions for Enterprise Imaging sales operations process and product portfolio;

• Knowledge of Order Entry and approval processes through process/project management tools (Oracle eOM PEGA);

• Strong organizational skills with high attention to detail;

• Proficiency in PowerPoint Word Excel and Outlook with an ability to learn new systems.

About Us

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world

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Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

Additional Information