Housing Team Leader

Location: Canberra (with travel to Batemans Bay as required)
Employment Type: Permanent Full-time (38 hours per week)
SCHADS Level 6: $110000 base super salary packaging benefits

Are you an experienced housing or property management professional who thrives in leadership roles Do you want to use your expertise to guide a committed team drive service excellence and strengthen outcomes for Aboriginal communities

Were partnering with SEARMS to recruit a Housing Team Leader -a vital role for someone who wants to step into meaningful leadership influence quality housing services and support a team making a genuine difference every day.

SEARMS is a respected leader in delivering culturally grounded high-quality housing services for Aboriginal clients and communities. Driven by the values of Courage Focus Collaboration Respect and Communication SEARMS is dedicated to providing safe sustainable housing and elevating the wellbeing of Aboriginal people.

Based in Canberra the Housing Team Leader will provide hands-on leadership to SEARMS housing team - championing high-quality tenancy services embedding best practice and ensuring the organisation meets its operational and compliance commitments.

This is your chance to lead a team that is passionate values-driven and committed to positive change.

In this role you will:

• Lead mentor and empower a Housing team to deliver responsive culturally safe high-quality tenancy services.
• Provide expert guidance on complex tenancy matters including NCAT preparation and representation.
• Oversee tenancy operations including sign-ups rent reviews arrears lease management and dispute resolution.
• Ensure policies and practices are trauma-informed compliant and aligned with NRSCH/ASES standards.
• Monitor and report on tenancy performance KPIs arrears anti-social behaviour and compliance.
• Build trusted relationships with tenants external partners community stakeholders and internal teams.
• Drive continuous improvement and contribute to strengthening service delivery and team capability.

Youre a confident people-focused leader with strong housing or property management experience and the ability to guide others through complexity. You bring a calm solutions-focused approach and genuine commitment to culturally safe practice and community impact.

You will bring:

• Minimum 3 years experience in Property Management or Community Housing.
• Strong knowledge of the NSW Residential Tenancies Act.
• Demonstrated experience preparing for and presenting at NCAT hearings.
• At least 3 years leadership or supervisory experience.
• Strong skills in tenancy management dispute resolution and stakeholder engagement.
• High-level organisational analytical and communication skills.
• Proficiency in Microsoft Office and tenancy systems (e.g. Console).

Mandatory requirements:
WWCC National Criminal History Check Full Drivers Licence and COVID-19 vaccinations (as per guidelines).