Operations Manager

About us

The Global Outsourced Operations team is responsible for the coordination planning manufacturing and delivery of Dyson products refurbishment spares and accessories worldwide. This includes bringing new products and technologies into production and managing ongoing manufacturing processes. The team engages with and manages contract manufacturers and outsourced partners to ensure product quality reliability and optimal output.

About the Role

As Dysons Operations Manager in Malaysia you are at the centre of our manufacturing networkturning vision into reality. Your role is to direct daily operations develop people and processes and secure seamless high-quality product delivery. Success means bridging the needs of the business our global teams and our key external manufacturing partners.

Key Responsibilities
Operational Leadership:

• Oversee and manage day-to-day manufacturing operations to maximise output productivity and product quality.

• Ensure all procedures comply with Dysons global standards industry regulations and local policies.

Performance & Reporting:

• Develop track and analyse operational KPIs (output cost quality delivery yield efficiency).

• Design and implement robust reporting and auditing processestranslating metrics into actionable insights.

• Regularly provide concise data-driven updates to leadership.

Cross-Functional Collaboration:

• Work hand-in-hand with Engineering (NPI R&D) Supply Chain Finance Quality Assurance Procurement HR and Compliance to ensure aligned objectives and smooth information flow.

• Lead and facilitate project reviews and operational performance meetings driving clear decision making and accountability.

Contract Manufacturer Management(CM)/Joint Develpement Managerment (JDM) partner:

• Main point of CM/JDM setting standards providing direction and resolving complex operational escalations.

• Support onboarding and integration of new first-tier manufacturers and second-tier subcontractors.

• Align external partners with Dysons operational quality and ethical expectations.

Process & Efficiency:

• Continuously identify opportunities for efficiencywaste reduction cost improvements cycle time reduction and increased adherence to specifications.

• Champion Lean methodologies and process engineering.

Technology & Product Transfer:

• Drive and de-risk new product introductions and technology transfers into the manufacturing environment.

• Proactively identify obstacles and implement mitigation plans to ensure successful first-time builds.

Cost Management:

• Leverage experience in manufacturing lean and project management to spot propose and implement operational cost savings.

• Ensure all cost management strategies support quality and delivery aims.

CSR & Compliance:

• Uphold Dysons corporate ethics social responsibility and sustainability commitments in all operational processes.

• Ensure all projects and supplier relationships adhere to regulatory and compliance requirements.

Quality Assurance:

• Direct link for managing non-conformities audit responses and continuous improvements.

• Engineering / NPI / R&D: Collaborate closely for new product launches design for manufacturability reviews and ongoing product/process changes.

• Organise and lead regular performance review calls/meetings with both internal and external stakeholders.

• Responsible for insight-driven reportingturning operational data into clear actionable summaries for leadership and peers.

• Supports audit preparations documentation and compliance submissions.

About you

• Bachelors degree in engineering business supply chain or related field.

• 5 years experience in high-volume manufacturing operations or Joint Development Management (JDM) ideally within Malaysia or Southeast Asia.

• Lean Methodology knowledge: Strong understanding and hands-on experience implementing Lean principles to drive efficiency and reduce waste.

• Chinese speaking: Proficient in Mandarin to enable effective communication with suppliers partners and cross-border teams.

• JDM experience: Direct involvement in joint development management with external manufacturing partners.

• Project Management: Proven track record of leading complex projects in a manufacturing environment with strong organisational and stakeholder management skills.

• Manufacturing background: Deep knowledge of manufacturing processes quality systems and operational best practices.

• Risk management: Ability to identify potential risks in the manufacturing and project pipeline and implement effective mitigation strategies.

• Process control: Demonstrated experience in establishing monitoring and improving process controls to maintain consistent product quality and performance.

• Excellent cross-functional communicator; able to work effectively with internal teams and external partners.

• Results-driven self-motivated and able to perform under pressure.

• Willingness to travel within Malaysia and the region as required.

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that youll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth leadership development and new opportunities abound driven by regular reviews and dynamic workshops. And with a vibrant culture the latest devices and a relaxed dress code reflecting our engineering spirit its an exciting team environment geared to fuelling and realising ambition. #LI-AK

Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.