Primary Details

Time Type: Full time

Worker Type: Employee

To ensure support and maintenance of infrastructure solutions and services as directed and according to QBE and divisional policy. Work on a team of infrastructure specialists and engineers to make sure services are delivered and used as required. Work with and support third parties to provide infrastructure services.

Primary Responsibilities Information Security - Maintains the security confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Designs implements and operates controls and management strategies to allow Infrastructure - Supports designs and implements infrastructure technologies and solutions such as: compute storage networking physical infrastructure software database middleware commercial off the shelf (COTS) and open source packages and solutions virtual and cloud including IaaS PaaS and & Initiative - Takes ownership of problems and proactively resolves technical problems ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions Solving - Understands and identifies problems analysing and helping to identify the appropriate solution. Can classify and prioritise problems document their causes and implement Design - Creates the specification and design of systems to meet defined business needs. Has the ability to work with business and technology stakeholders to translate business problems into technical designs. Able to visualise the ideal user service come up with design ideas and possible design approaches. Explores different approaches to solving Focus - Maintains focus on the whole life of service delivery - designs develops delivers and operates. Ensures that a set of IT products suppliers and vendors come together to deliver an IT Understanding - Has the specific knowledge which underpins an individuals ability to deliver the responsibilities and tasks of their role. This relates to the application of the required breadth and depth of technical & Problem Solving - Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute storage networking physical infrastructure software commercial off the shelf (COTS) and open source packages and solutions virtual and cloud including IaaS PaaS SaaS. Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience 5 years relevant experience Preferred Competencies/Skills Information Security - Awareness - Aware of information security and the security controls that can be used to mitigate security threats within solutions and Infrastructure - Practitioner - Builds and configures administers and supports infrastructure technologies and solutions such as: compute storage networking physical infrastructure software commercial off the shelf (COTS) and open source packages and solutions virtual and cloud including IaaS PaaS & Initiative - Working - Owns an issue until a new owner has been found or the problem has been mitigated and / or Solving - Awareness - Able to investigate problems in systems processes and services with an understanding of the level of a problem (e.g. strategic tactical operational). Can contribute to the implementation of remedies and preventative Design - Working - Translates logical designs into physical designs. Produces detailed designs and documents all work using required standards methods and tools including prototyping tools where appropriate. Designs systems characterised by managed levels of risk manageable business and technical complexity and meaningful impact. Works with well-understood technology and identifies appropriate Focus - Working - Takes inputs and establishes coherent frameworks that Understanding - Working - Understands core technical concepts related to their role and is able to apply them with & problem resolution - Working - Able to troubleshoot and identify problems across different technology capabilities. Preferred Licenses/Certifications Cisco Certified Network AssociatePalo Alto certified associate Preferred Knowledge Working knowledge with SolarWinds Splunk and LiveAction and other Network Management ProtocolsBasic working knowledge of Python or other programming languageIntermediate working knowledge of industry best practices and networking designIntermediate working knowledge of WAN SD-WAN LAN Data Centre and Wireless technologiesIntermediate working knowledge of IGP and EGP routingIntermediate working knowledge of TCP/IP operationsBasic level knowledge of Palo Alto and Cisco NGN Firewalls QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Travel Frequency Infrequent (approximately 1-4 trips annually) US Only - Physical Demands General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs. US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type Individual Contributor Australia/New Zealand Only - Advice/Non-Advice Non-Advice: This role is not authorised to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.