INSenior AssociateCRM TechinicalMS DynamicsAdvisoryPune
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Job Summary
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
MicrosoftManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As an Oracle consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
*Why PWC
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Responsibilities:
Development and customization: Develop and implement CRM solutions through customization configuration and custom development using tools like plugins and workflows.
Technical support: Troubleshoot and resolve technical issues provide support to end-users and manage incident tickets.
Integration: Integrate Dynamics 365 with other systems using services like Azure Integration Services Logic Apps and API development.
Requirements gathering: Collaborate with business analysts to gather and document technical and functional requirements.
System management: Ensure system performance and optimization manage security roles and perform data migration and deployment activities.
Documentation: Create and maintain technical documentation including design documents and training materials.
Required technical skills
Core CRM: Deep knowledge of Dynamics 365 CRM modules (Sales Marketing Customer Service etc.).
Programming languages: Proficiency in C# JavaScript and SQL.
Power Platform: Expertise in Power Apps (Canvas & Model-driven) Power Automate and Power Pages/Portals.
Web services and APIs: Experience with web services Web APIs and integrations (e.g. Postman).
Azure: Experience with Azure services like Logic Apps Azure Functions and Azure DevOps for CI/CD pipelines is often required or preferred.
Mandatory Skill Sets:
CRM Functional
Preferred Skill Sets:
CRM Functional
Years of Experience required:
3 To 9
Education Qualification:
MBA MCA
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
CRM Functional (Inactive)Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure Learning Agility 16 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
