Workforce Experience & Operations Manager

Workforce experience & operations manager

Location: Eugene OR
Type: Full-time Onsite
Reports to: Head of Call Center

Role Overview

We are building a high-energy sales hub in Eugene and we need a versatile leader who can keep the engine running smoothly. This is a hybrid role that blends office management new-hire onboarding & training and community engagement.

You will be the cultural anchor of the centerensuring an efficient welcoming environment for employees overseeing the onboarding and training experience for new hires and helping us build relationships across the Eugene community to support hiring brand awareness and local partnerships.

This is an ideal role for someone who thrives in a fast-paced environment enjoys wearing multiple hats and wants to help shape a growing team and workplace from the ground up.

Key Responsibilities

1. Office Management & Operational Support (40%)

• Own day-to-day office operations: supplies equipment vendor coordination space management and facility needs

• Serve as the primary onsite contact for employees contractors vendors and visitors

• Maintain a positive productive workplace environmentclean organized and optimized for call center operations

• Coordinate schedules room bookings onsite events and team activities

• Support leadership with administrative tasks such as reporting scheduling and coordination

• Ensure compliance with safety protocols and workplace policies

2. New Hire Onboarding & Training (35%)

• Lead the full onboarding experience for new call center employees ensuring a smooth and welcoming start

• Conduct orientation sessions: company overview tools systems SOPs expectations metrics

• Partner with leadership to develop training materials playbooks and ongoing development programs

• Track onboarding progress and training completion

• Help maintain a high-quality consistent training environment as the center scales

• Support QA by reinforcing standards scripts and performance expectations

3. Community & Talent Engagement (25%)

• Represent the company within the Eugene community as a friendly proactive liaison

• Build relationships with local workforce groups colleges job centers and community organizations

• Support local hiring events career fairs and outreach activities

• Drive initiatives that make the call center a local employer of choice

• Help create a positive community-minded culture within the center

• Coordinate volunteer events local partnerships and community-building programs

Ideal Candidate Profile

• Relevant experience of at least 2 years

• Experience in office management HR coordination training retail management call center support or similar people-facing roles

• Warm confident communicator who enjoys helping others succeed

• Strong organizational and multitasking skills

• Comfortable operating independently and taking ownership

• Able to thrive in a fast-paced high-volume environment

• Capable of building relationships both internally and externally

• Knowledge of training development community engagement or call center environments is a plus

• Passion for creating a welcoming inclusive and productive workplace

What Success Looks Like

• The call center operates smoothly day-to-day with minimal friction

• New hires are fully ramped on time and feel supported and connected

• The workplace culture is energized organized and professional

• The community views us as a strong local employer and partner

• Leadership has a reliable onsite presence to execute plans and support growth

The salary for this role is $52k-$68k