Customer Service Representative (Part-Time, Split Shifts)
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Job Location:
San Francisco, CA - USA
Hourly Salary:
USD 22 - 31
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Four Star Seafood is a leading provider of fresh high-quality seafood to restaurants chefs and consumers in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality-focused fishmongers and part of a close-knit team that supports each other through each day.
Do you love fresh seafood Are you a customer orientated team player who takes initiative and loves problem solving If so come join our dynamic and growing company!
Responsibilities:
- Manage incoming/outgoing calls providing exceptional customer service to internal departments customers and restaurants.
- Receive and handle customer concerns providing appropriate solutions and alternatives within company standards and policies to ensure timely resolution.
- Receive process and enter orders into the company ordering system.
- Review and proof all orders for accuracy.
- Assist with order pick-ups for from wholesale and retail clients.
- Print invoices maintain records and assist with requests from the Operations Teams.
- Provide delivery updates to wholesale and retail clients.
- Follow communication procedures guidelines and all company policies.
If you would like to join our dynamic team you will bring the following traits to the position:
- Minimum of 1 year of experience providing exceptional customer service.
- Strong phone contact handling skills and great active listening skills.
- Sound knowledge of Microsoft Office Suite and Google products.
- High school diploma or GED equivalent.
- Basic math skills (add subtract multiply and divide) with high attention to detail.
- Work well under pressure with strong ability to multi-task and prioritize.
- Ability to learn quickly adapt and manage time effectively.
- Professional go-getter who understands what it takes to provide exceptional guest service.
- Excellent communications skills and confidence with a positive attitude.
- Trustworthy with strong work ethic and integrity.
- Speak English fluently and coherently. (Bilingual a plus!)
Work Hours and Availability:
This is a part-time position based out of the San Francisco location.
The work schedule for this position is 4 days per week:
- Monday and Tuesday (Nights): 12:00am 8:00am
- Friday and Saturday (Days): 8:00am 4:00pm
- Days off: Sunday Wednesday Thursday
* Must be available to work weekends and some flexibility is required.
Compensation and Benefits:
The pay scale for this position is $22.50 $31.25 per hour. Employee benefits are available for all qualifying employees including paid time off medical vision and dental addition employees receive fresh seafood products and company merchandise at cost plus 10%.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. By providing your mobile number and contact information you hereby expressly consent to Four Star Seafood calling texting and/or contact you regarding your employment application.
Four Star Seafood is an equal opportunity employer and no employee applicant or candidate for hiring promotion training or other benefit shall be discriminated against or given preference based on an individuals or their associates or relatives race color creed sex sexual orientation religion gender gender identity national origin age disability ancestry medical condition marital status veteran status citizenship status sexual orientation or any other category or status protected by federal state or local laws. This policy governs all aspects of our employment.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are a chef-curated marketplace with an emphasis on pristine sustainable seafood from the best local San Francisco fishermen. We hand-pick the best produce, meat, pantry Items, and baked goods for both chefs in the restaurant community and for home delivery.
