Operations Client Partner

Purpose of the job:

Acts as the partner between the clients commercials and various operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities as well as builds operational trust in the data. 

Accountabilities:

• Build operational trust in the data and maintain a strong relationship with clients; drive results which lead to significant and sustainable improvements in client satisfaction 
• Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance feasibility investigations structural changes new deliverables setups) 
• Build positive relationships e. g. to effectively facilitate meetings provide support and remove obstacles through networking 
• Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process technical possibilities recommend effective solutions define delivery targets and communicate progress risk status reporting etc. 
• Communicate on projects at client level incl. discuss technical questions around process technical possibilities recommend effective solutions define delivery targets and communicate progress risk status reporting etc. 
• Cooperate closely with operations groups to resolve client queries through an efficient workflow 
• Contribute in solving elements of regional and global clients requests through collaboration with other countries 
• Own direct client communication on operational topics triaged by L1 
• Suggest pro-actively solutions for simpler more enduring and cost-efficient database production for NIQ 

Requirements:

• Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients:
• Higher education or equivalent experience
• Combination of operational skills and client orientation demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications
• Good relationship management skills to effectively liaise with commercial clients and various operational teams
• Well-developed analytical skills and very good attention to details
• Proactive attitude in recommending suitable solutions demonstrates a Can-Do & results-oriented attitude
• Independent in executing tasks driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Problem solving skills
• Time management skills
• Strong communication both verbal and written easiness in presenting complex operational topics in a simple way
• Good Excel knowledge is a must
• Good knowledge of English

We offer:

• Work in an international multicultural environment
• Hybrid working type possibility
• Seniority vacation and meal allowance
• Christmas gifts for children of employees
• Annual medical check
• Internal recognition system
• Volunteer day

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time