Associate, IT, Support (EUT Analyst)

Responsibilities for Associate IT EUT Analyst:

Key Responsibilities:

• On-site office support - Attendance required Mon- Fri with Shift-Rotation
• Troubleshoot and support End User related issues. 
• Provide first-line support for Laptops PCs Printers Office 365 Active Directory Networking and Ticketing. 
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

IT services and support activities: 

• Troubleshoot and support End User related issues. 
• Pick up acknowledge and resolve incidents and requests promptly for users working from the office or remotely. 
• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions. 
• Prioritise issues and work with Support Team Leads Application Managers IT Operations Vendors and other teams to resolve issues minimising escalations. 
• Escalate high-priority issues to Support Team Leads and Senior Management. 
• Provide first-line support for Laptops PCs Printers Office 365 Active Directory Networking and Ticketing. 
• Assist with onboarding and offboarding new starters including preparing equipment for new starters and account creation or removal in supported applications. 
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 
• Perform health checks and monitor automated system and application alerts resolving issues where possible. 

#LI-Hybrid

Qualifications :

You Have:

• A Diploma/Degree in an appropriate IT discipline is preferred.
• Technical knowledge in Windows (1011 Server) Azure Active Directory Microsoft 365 Exchange MS Teams MDM MAM Auto Pilot Intune JAMF Microsoft Virtual Desktop Citrix XenApp and Monitoring tools. 
• Experience in technical support activities for laptops desktops smartphones telephony and networking. 
• Working knowledge of ITIL processes
• Experience working with IT ticketing systems such as Manage Engine JIRA Service Desk or ServiceNow. 

Desired: 

• Certifications in MCSE Microsoft 365/Azure AWS CCNA and role-based certifications 
• Experience in AWS Cloud platform. 
• ITIL Certification

Additional Information :

Whats in it for you to join MUFG Investor Services

Take a look at our careers site and youll find everything youd expect working with one of the fastest-growing businesses at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation laser client focus.

So why settle for the ordinary Apply now for your next Brilliantly Different opportunity.

We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.

Remote Work :

No

Employment Type :

Full-time