Supv, Technical Services

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years our team has driven meaningful innovations in kidney care. As we build on our legacy we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams and longer fuller lives for patients that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space it will also offer meaningful work to those who join us. At Vantive you will become part of a community of people who are focused courageous and dont settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Vantive Cuernavaca is looking for a seasoned and driven professional to join our team as a Technical Service Supervisor. This position is ideal for individuals with proven leadership capabilities a strong background in medical devices or production environments and a passion for operational excellence. If youre ready to take on new challenges and thrive in a fast-paced collaborative setting we want to hear from you.

Key Responsibilities

• Lead and manage a team of 26 service center personnel ensuring high performance and engagement.
• Oversee service operations in compliance with ISO 9001 / ISO 14001 standards and health regulations.
• Ensure timely and high-quality customer service through effective maintenance planning and execution.
• Coordinate field and in-center service for medical equipment following established procedures.
• Resolve technical issues by managing logistics planning and equipment release.
• Promote and implement continuous improvement initiatives and innovation in service operations.
• Manage budgets efficiently optimizing resource allocation and usage.
• Monitor and report on key performance indicators (KPIs) to ensure operational success.
• Stay informed on business strategy product updates and new launches.
• Drive team development through recruitment training feedback and performance management.
• Participate in financial and KPI presentations and ensure CAPA compliance.
• Review and authorize service provider quotations.

Requirements

• Minimum 3 years of experience in team leadership and service operations.
• Intermediate to advanced English proficiency (must be able to deliver presentations).
• Strong knowledge of electronics electromechanics and medical devices (preferred).
• Experience in cost-saving projects continuous improvement (e.g. 5S) and production systems.
• Green/Yellow Belt certification (nice to have).
• High resilience decision-making ability urgency and transparent leadership style.
• Availability for first shift; potential to expand to two shifts.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams where fraudulent parties pose as Vantive employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.