Customer Support

The Customer Support Executive acts as the first line of support for a large pool of NIQ Brandbank supplier clients working collaboratively within the team to ensure high-quality service delivery. The role is responsible for achieving quarterly Customer Satisfaction targets and maintaining key business metrics around timeliness quality and coverage. 
 

• Responding to queries both internal and external within agreed business SLAs. These will be across telephone email or online communication channels  

• Developing a comprehensive understanding of the core NIQ Brandbank service as well as any additional valueadd services to ensure you can service them effectively track customer usage against allowance and answer any queries that your customer base might raise. This includes but is not limited to; Product Library Business Operational Processes Retailer Requested Products Integration Solutions eCommerce Insights Merchandising Exchange.  

• Scheduling product deliveries around our workflow capacity dealing with operational queries and supporting our operations team to ensure we deliver a satisfactory level of service in all instances  

• Working with the Account Managers team to ensure our portfolio of the accounts is receiving a firstclass level of service from NIQ Brandbank. This can include working with other business functions and the wider Commercial team to implement general process improvements where appropriate 

• Regular reporting according to customer & business needs. This includes but is not limited to; product status reports performance against business metrics at supplier level usage of our service over a period of time. 

Qualifications :

• Fluent English language 

• Experience in a Customer Support role ideally in a Business-to-Business environment  

• Demonstrable ability to perform against multiple business KPIs particularly inclusive of Customer Satisfaction / Voice of the Customer measures  

• Proven ability to work collaboratively as part of a diverse team in a fast-paced environment  

• Highly organized driven with good time management skills and a logical approach 

• Able to prioritize workload and excellent attention to detail. 

• General interest in FMCG and specifically the eCommerce industry is a plus 

• Excellent communication skills both written and verbal with strong presentation skills and the ability to network effectively. 

• Professionally presented articulate and a confident communicator at all levels 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time