Housekeeper Porter
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Housekeeping Porters play a crucial role in maintaining the impeccable standards of cleanliness and presentation expected at our 5-star luxury hotel. They support the housekeeping team by ensuring public areas back-of-house spaces and guest room corridors are spotless and orderly contributing to an exceptional guest experience.
Key Responsibilities:
Housekeeping Operations:
- Deliver fresh linen towels and guest amenities to guest floor pantries and Room Attendant carts as needed.
- Collect soiled linen and towels from guest rooms and service areas transporting them to the laundry.
- Empty trash and recycling bins from guest rooms and service areas ensuring proper disposal.
- Assist Room Attendants with the removal of heavy trash moving furniture or other physically demanding tasks as required.
- Stock and organize housekeeping storage rooms pantries and trolleys with supplies ensuring they are always tidy and well-maintained.
- Deliver special requests to guest rooms such as extra towels pillows rollaway beds or cribs in a timely and courteous manner.
- Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP) Orient Express local SOP as well as Leading Quality Assurance (LQA) and Forbes Five Star standards and aims to achieve the targets set by management.
Public Area & Back-of-House Cleaning:
- Clean dust vacuum sweep and mop all public areas including lobbies hallways elevators stairwells guest corridors and public restrooms.
- Ensure public restrooms are continuously stocked with paper products soap and other supplies and maintained to the highest hygiene standards throughout the day.
- Clean and polish furniture fixtures and decorative items in public spaces.
- Empty and clean waste receptacles in all public and back-of-house areas.
- Maintain cleanliness of back-of-house areas such as employee break rooms offices and service corridors.
- Clean windows and glass surfaces in public areas as scheduled or required.
Equipment & Supplies Management:
- Properly use clean and maintain all cleaning equipment (e.g. vacuums floor machines carts) and report any maintenance needs or malfunctions.
- Handle cleaning chemicals safely and correctly following all safety data sheet (SDS) guidelines and hotel procedures.
- Monitor inventory levels of cleaning supplies and report needs to the supervisor.
Guest Interaction & Safety:
- Respond promptly and politely to guest requests assisting where possible or directing them to the appropriate department.
- Maintain a professional friendly and helpful demeanor when interacting with guests and colleagues.
- Adhere to all hotel safety and security procedures including proper handling of chemicals and reporting any hazards or suspicious activities.
Qualifications :
- Process laundry by either washing dry cleaning or pressing
- Follow procedures for the above processes
- Carefully use of laundry chemicals solvent and spotting chemicals as instructed
- Mark all items for laundering paying attention to room numbers and sequences
- Pay particular attention to any items requiring pre-wash soaking
- Weigh all laundry prior to loading into machines
- Use laundry equipment as instructed and maintain them in a proper state of cleanliness
- Attend daily briefings with Supervisor and accomplish daily tasks as instructed
- Report to supervisors any stained or torn guest and staff laundry before beginning process of cleaning. Also report any items left in pockets or any jewelry on clothing
- Ensure all guest requests and instructions are adhered to. E.g. fold in trousers. Light starch shirt folded etc.
- Ensure working area is kept clean and organized
- Present guest and staff laundry as instructed
- Adhere to personal grooming and hygiene standards
- Attend meetings and training sessions as required
- Carry out valet services as needed including delivery of linen
Additional Information :
- Medical Insurance integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Porter Experience
- Customer Service
- Buffing
- Dealership Experience
- Cleaning Experience
- Detailing
- Manual Transmission Experience
- Maintenance
- Custodial Experience
- Power Tools
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
