SOC Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About Exotel
Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel voice agents and bots Exotel is trusted by more than 7000 clients worldwide spanning industries such as BFSI Logistics Consumer Durables E-commerce Healthcare and Education.
Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue optimized costs and exceptional customer experience (CX). Exotel steps forward as your transformative partner offering an AI-powered communication solution to address all three!
About the role
SOC Manager will be responsible for leading and managing 24x7 Security Operations Centre ensuring compliance to policies process adherence and process improvisation to achieve operational objectives of incident identification assessment quantification reporting communication mitigation and monitoring security events.
Key requirements
Manage and Lead SOC operations security incidents investigations threat detection preventions
Implement and operationalise CSIRT SOAR SIEM DLP Network monitoring Forensic tools etc.
Ensure key information security incidents and issues are identified addressed and resolved in a timely manner.
Responsibility for handling critical security incident response tasks to minimize impact and developing Security Incident Response Plan and runbooks for effective incident management
Assist root cause analysis identify information security weakness develop corrective actions and risk management input as needed.
Validate verify and report protective or countermeasure solutions both technical and administrative
Provision of Critical Incident Response Report and lessons learned to key stakeholders.
Remain current on developments affecting information risk and advise department management
Acquire artifacts from a client or server during an investigation using different tools
Assess efficacy of security controls document and report control failures and gaps to stakeholders. Provide remediation guidance and prepare management reports to track remediation activities.
Develop relevant metrics analyze data identify trends and help drive improvements to the control environment
Recommend security monitoring or device tuning to reduce false positive detections
Build and run various phishing vishing smishing & other security awareness campaigns
Must have experience working on following technologies: Endpoint detection and response PowerShell anti-virus email security Linux DLP deception tools cloud platform security
Implement SOC Automation and mature operations excellence
Knowledge
Familiarity with the Dev Sec Ops lifecycle technology systems and platform (Cloud - AWS Windows and Linux) would be beneficial
Well versed with well-known security frameworks such as ISO 27001:2013 / NIST CSF / PCI DSS / ISO 22301 / STRIDE / MITRE etc.
Information technology systems and processes network infrastructure data architecture data processes and protocols
Cyber and cloud security standard frameworks architecture design operations controls technology solutions etc.
Information systems auditing monitoring controlling and assessment process
Incident response management
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
