Product Training & Support Analyst (AgExpert Customer Care Centre)

Closing Date (MM/DD/YYYY):

Worker Type:

Language(s) Required:

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive applicable to position) :

What youll do:

• Serve as the first point of contact for AgExpert customers via inbound calls providing timely and professional support to resolve issues and assist with account-related inquiries
• Provide practical and technical support as you guide customers through the benefits and functionality of AgExperts farm management products
• Onboard new customers through guided calls and provide training on AgExpert products
• Promote and direct customers to AgExperts online community and support materials and contribute to online learning resource development
• Troubleshoot technical issues diagnose problems collaborate with development teams to resolve system bugs and recommend improvements to the software as needed
• Log and manage incidents ensuring prompt resolution and customer satisfaction
• Collaborate with internal teams to ensure seamless customer experience

What were looking for:

• Customer-focused professional committed to making every interaction a positive experience delivering high-quality friendly service and building trust with customers
• Confident communicator with the ability to actively listen empathize and provide clear professional responses to customer inquiries
• A technical thinker and quick learner with the ability to break down complicated concepts into easy-to-understand steps that guide and encourage users
• Solutions-oriented problem-solver with keen attention to detail and the ability to resolve issues efficiently while maintaining a positive customer experience
• Adaptable and resilient contributor who performs effectively in fast-paced environments managing multiple priorities with confidence

What youll need:

• A bachelors degree in agriculture or business and at least two years of related experience in agriculture lending loan accounting or customer service (or an equivalent combination of education and experience)
• Comfort with technology and proficiency in using call centre systems CRM tools Windows applications and digital platforms
• A major in accounting or an accounting certificate is an asset
• Bilingualism (French and English) is an asset