Senior Analytics Manager Payments and Identity

About The Company:

At Scribd Inc. (pronounced scribbed) our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge democratize the exchange of ideas and information and empower collective expertise through our four products: Everand Scribd Slideshare and Fable.

This posting reflects an approved open position within the organization.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure we believe in balancing individual flexibility and community connections. Its through our flexible work benefit Scribd Flex that employees in partnership with their manager can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration culture and connection. For this reason occasional in-person attendance is required for all Scribd Inc. employees regardless of their location.

So what are we looking for in new team members Well we hire for GRIT. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc. we are inspired by the potential that this can unlock and ask each of our employees to pursue a GRIT-ty approach to their a tactical sense GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Heres what that means for you: were looking for someone who showcases the ability to set and achieve Goals achieve Results within their job responsibilities contribute Innovative ideas and solutions and positively influence the broader Team through collaboration and attitude.

About the Team

The Data & Analytics team ensures Scribd understands business performance and trends and helps teams make better decisions with Payments & Identity team focuses on the systems that let Scribd securely monetize and protect its products: how users authenticate and subscribe how we process payments how we prevent fraud and chargebacks and how we meet compliance and online safety expectations.

About the Role

As Senior Analytics Manager Payments & Identity you will be the senior analytics leader for the platforms that power our subscription business. Your scope spans the full monetization and identity lifecycle from subscription and billing outcomes to payment performance to account creation authentication and identity risk. You will define how we measure and optimize the systems behind millions of transactions and logins across markets currencies entities and payment service providers. You will build the analytics foundations that make payments and identity data trustworthy and self-serve and use those foundations to drive clear data-backed decisions with product engineering finance and executive stakeholders.

About You

You have 7 years of experience in analytics and deep hands-on domain expertise in payments and identity. That domain expertise is a must-have non-negotiable requirement. You understand how payment service providers and identity systems work end to end where data can be misleading and how to design metrics and definitions that reflect reality.

You care about accuracy observability and data quality as much as dashboards. You are comfortable going deep into schemas event flows and SQL and you can zoom out to set direction frame tradeoffs and tell a concise story to senior audiences.

You Will

• Lead end-to-end analytics for the payments lifecycle including authorization and settlement retries and dunning recapture passive churn and bill-through and tie these metrics directly to subscriber revenue and unit economics outcomes.

• Develop and own the core Payments KPI framework (for example Payment Success Rate authorization and settlement rates payment service provider volume share cost per transaction cost of ownership fraud and chargeback guardrails) and use it to guide strategy and vendor decisions.

• Lead analytics for Identity flows including account creation authentication login and signup friction error and lockout rates dormant account behavior and identity risk and safety metrics and build the initial analytics foundation and metrics framework for the Identity squad.

• Build and maintain reliable dashboards and reporting that provide a holistic view of Payments & Identity health designed with performance cost and self-serve use in mind primarily using Looker and Databricks.

• Partner with Product Engineering Finance and Operations on payments & identity strategy routing and configuration changes fraud controls billing changes and other key initiatives quantifying tradeoffs across revenue cost risk and customer experience.

• Drive instrumentation observability and data quality for Payments and Identity by defining event and data requirements partnering with engineering on tracking and monitoring and putting in place checks and alerts for key flows and metrics.

• Collaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query debug and monitor and that support fast experimentation and operational reporting.

• Manage and mentor analysts (starting with a payments-focused analyst) providing coaching feedback and review and helping define best practices for Payments & Identity analytics.

You Have

• 7 years of experience in analytics (for example product payments or platform analytics) ideally in a subscription or consumer environment with a track record of leading high-impact work end to end.

• Deep hands-on domain expertise in payments and identity including authorization and settlement retries and dunning decline reasons fraud and chargebacks identity and authentication flows and evaluating payment service providers on both performance and cost.

• Experience leading or managing analysts including setting direction reviewing complex work and developing others.

• Strong technical toolkit: advanced SQL; experience with a programming language such as Python or R; and comfort working with modern data warehouses and observability tools (for example Databricks and Datadog).

• Deep experience with BI tools such as Looker including designing and maintaining performant cost-conscious dashboards that teams can safely use for self-serve decision-making.

• Experience with payments and subscription analytics (for example authorization and settlement rates bill-through recapture passive churn payment service provider volume share LTV unit economics) and lifecycle or cohort analysis.

• Experience with experimentation and event instrumentation for billing payments or identity flows including defining success metrics working with experimentation platforms such as StatSig and producing clear experiment readouts and narratives for senior audiences.

• Excellent communication and stakeholder management skills with a track record of translating complex analyses into clear concise stories and influencing senior partners across product engineering finance and operations.

Why This Role Why Now

Payments billing and identity are the backbone of Scribds business and were investing heavily in building a resilient optimized and globally extensible platform for the future. Youll have the mandate and executive support to build and lead a top-tier analytics function define foundational metrics and data architecture and deliver measurable outcomes that directly impact revenue customer experience account security and Scribds global expansion. If youre looking for a role where you can build lead and scale with clarity and impact across both payments and identity wed love to hear from you.

At Scribd your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location. San Francisco is our highest geographic market in the United the state of California the reasonably expected salary range is between $146500 minimum salary in our lowest geographic market within California to $228500 maximum salary in our highest geographic market within California.

In the United States outside of California the reasonably expected salary range is between $121000 minimum salary in our lowest US geographic market outside of California to $217000 maximum salary in our highest US geographic market outside of California.

In Canada the reasonably expected salary range is between $153000 CADminimum salary in our lowest geographic market to $203000 CADmaximum salary in our highest geographic market.

We carefully consider a wide range of factors when determining compensation including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been the event that you are considered for a different level a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership and a comprehensive and generous benefits package.

Working at Scribd Inc.

Are you currently based in a location where Scribd Inc.
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:

United States:

Atlanta Austin Boston Dallas Denver Chicago Houston Jacksonville Los Angeles Miami New York City Phoenix Portland Sacramento Salt Lake City San Diego San Francisco Seattle Washington D.C.

Canada:

Ottawa Toronto Vancouver

Mexico:

Mexico City

Benefits Perks and Wellbeing at Scribd Inc.

*Benefits/perks listed may vary depending on the nature of your employment with Scribd Inc. and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

• 12 weeks paid parental leave

• Short-term/long-term disability plans

• 401k/RSP matching

• Onboarding stipend for home office peripherals accessories

• Learning & Development allowance

• Learning & Development programs

• Quarterly stipend for Wellness WiFi etc.

• Mental Health support & resources

• Free subscription to the Scribd Inc. suite of products

• Referral Bonuses

• Book Benefit

• Sabbaticals

• Company-wide events

• Team engagement budgets

• Vacation & Personal Days

• Paid Holidays ( winter break)

• Flexible Sick Time

• Volunteer Day

• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

• Access to AI Tools: We provide free access to best-in-class AI tools empowering you to boost productivity streamline workflows and accelerate bold innovation.

Want to learn more about life at Scribd want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing about the need for adjustments at any point in the interview process.

Scribd Inc. is committed to equal employment opportunity regardless of race color religion national origin gender sexual orientation age marital status veteran status disability status or any other characteristic protected by law. We encourage people of all backgrounds to apply and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

Required Experience:

Manager