Manager of Residential Services

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. This task list indicates the general nature and level of work expected of the incumbent and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities. The following expectations and tasks will be part of the annual performance appraisals; merit increases will be based on the level of performance in each of the following areas. Other job related duties may be assigned by the employer.

Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

To oversee the day-to-day operations of Ottawa Booth Centres residential based client programs (including off-site program Transitional House) and services as well as ensuring OBC meets its contractual requirements to the City of Ottawas Housing First and Diversion programs. The Manager of Residential Services ensures the relationships between all residential programs and internal partners remain client and Mission focused. The manager will build and maintain positive and proactive relationships with all community and funding partners.

Accountabilities:

Service Development Delivery and Review

• Supervises and is responsible for the overall daily operation of the following Ottawa Booth Centre programs: Residential Services Shelter Diversion Services Shelter Case Management Transitional House Life Skills and Land Lord Line
• Assists in developing appropriate services for the adult male clients serviced by the following Ottawa Booth Centre programs: Residential Services Shelter Diversion Services Shelter Case Management Transitional House Life Skills and Land Lord Line
• Ensures Ottawa Booth Centre programs support and meet the objectives of the City of Ottawa Housing Prioritization mandate
• Ensures Caseworker team develops and maintains client intervention/case management system including accurate up to date and complete documentation to Funders and Salvation Army standards
• Regularly reviews revises and develops as necessary policies and procedures that support residential services at Ottawa Booth Centre
• Oversees client intervention/case management system for men in the Ottawa Booth Centre ensuring that the clients meet with relevant internal staff/ Case and Diversion workers or community resource workers for the purposes of: needs assessment goal planning referrals monitoring/ongoing support and follow up after care
• Coordinates case conferences as necessary
• Ensures Diversion team is utilizes provided tools (VI SPDAT/SPDAT) enabling them to meet the objectives set by funders
• Ensures all calls to the Landlord line are triaged and logged appropriately including necessary follow-up to the housing service provider and landlord
• Participates in the City Housing Coordination meetings and ensures all referrals for housing are passed to the appropriate housing service provider

• Regularly reviews and revises if necessary the effectiveness of the client intervention/case management system

Administration

• Regularly reviews and if necessary provide direct input into the revision development and implementation of overall policies and procedures for Residential Services at The Ottawa Booth Centre
• Ensure regular staff meetings are conducted as per Ottawa Booth Centre standards to review operational effectiveness to review changes/deficiencies in policies and procedures and to provide in-service training
• Develops and implements shift change procedures logbook documentation and other tools for effective communication of overall client services
• Prepares statistical and operational reports as required by Ottawa Booth Centre management and outside agencies
• Review and ensure staff schedules are distributed in a timely manner
• Ensure payroll documents are prepared accurately and approved on time
• Liaise with other service coordinators managers and supervisors of the Ottawa Booth Centre in order to serve clients effectively

• Participates in Leadership Team meetings and other interdepartmental meetings as required

Human Resources

• Identifies job vacancies and follows the Booth Centre hiring procedures
• Ensures appropriate training is accessible; that staff understand and are prepared to follow all policies and procedures
• Provide overall supervision of the Front Desk Supervisors Front Line Workers Transitional House Supervisor Special Care Worker Residential Case Workers Shelter Based Case Managers Life Skills program workers Land Lord Line services and other positions as may be developed as part of Residential Services in accordance with Booth Centre policies and procedures; this includes regular documented supervisory meetings performance appraisals and disciplinary action
• Understands and complies with union contract in force

Community Liaison

• Represents The Salvation Army Ottawa Booth Centre by developing and maintaining contacts with community partners; this includes participation on community committees as request by the Director of Program
• Ensures appropriate liaison with outreach/community workers who come into the Ottawa Booth Centre to work with clients
• Participates in community planning initiatives as requested by management

Financial

• Provides input to the Management/Finance team for preparation of budget
• Provides Accounting with information for RMOC billings and arranges for other types of direct payment
• Ensures that all monies rent donations and sale of goods that comes to the Front Desk are accounted for according to established procedures
• Provides accounting with any necessary information for invoicing payment approval etc.

Safety and Security

• Implements appropriate safety and security procedures as necessary
• Ensures that Front Desk Supervisor Front Line Workers Special Care Workers Residential Case Worker and other position as may be developed as part of Mens Services are aware of emergency procedures and are prepared to implement them immediately as necessary
• Ensures through Front Desk Supervisors Front Line Workers Special Care Workers Residential Case Workers Shelter based Case managers and life skills workers and other positions as may be developed as part of Mens Services that all procedures rules and guidelines for the safety and security of residents and staff are enforced impartially
• Handles management on call on a rotation basis with Front Desk Supervisors

Health and Safety

• Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
• Ensures all procedures rules and guidelines for the safety and security of clients and staff are enforced and respected

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Supervises: Front Desk Supervisors Front Line Workers Special Care Workers Caseworkers Shelter Based Case Managers Transitional House Supervisor Transition House Front Line Workers Life Skills Workers Landlord Line and other positions as may be developed as part of Residential Services
• Works as part of the leadership team at the Ottawa Booth Centre

External:

• Works collaboratively with community partners including the onsite Special Care Unit

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Director of Programs

FINANCIAL AND MATERIALS MANAGEMENT: None

WORKING CONDITIONS:

• May deal with angry and abusive clients
• May encounter physical and verbal abuse
• May be required to deal with client overdose and other medical situations
• This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules including but not limited to those related to hours of work daily and weekly rest periods and overtime compensation

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

Education Qualifications and Certifications:

• Relevant community college/university education in social work or related fields;

Experience and Skilled Knowledge Requirements

• Minimum 4 years effective management experience;
• Minimum three years experience working with urban disadvantaged population;
• Strong interpersonal and leadership skills;
• Effective experience in working cooperatively with community resource agencies;
• Effective communication skills particularly in negotiating and advocating for clients needs;
• Excellent interpersonal skills;
• Experience administering Narcan and/or Narcan training a strong asset

Skills and Capabilities (examples provided below):

• Good writing skills for documentation and correspondence;
• Strong computer skills including a working knowledge of Microsoft Office;
• Bilingualism preferred
• Must supply a current Clear Police Reference Check for Vulnerable Sector

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.