Credit & Collections Specialist 16745

Role: Credit & Collections Specialist
Priority Location: Latin America (Colombia Mexico Chile Brazil Argentina) or Philippines; open to strong candidates globally
Working Hours: Full-Time Monday to Friday 11 AM 8 PM ET
Salary Range: $1200 $2300 per month (final offer depends on experience and skills)
Type of contract: Independent Contractor
Type of job: Remote

About the Company:
Our client is a fast-growing values-driven residential HVAC company focused on delivering peace-of-mind to every customer. With a supportive family-oriented culture the company emphasizes professionalism integrity and excellence. Remote team members are treated with the same respect and benefits as on-site employees including paid holidays and performance-based bonuses.

About the Role:
We are seeking a proactive Credit & Collections Specialist to manage accounts receivable oversee membership billing and coordinate in-house financing approvals. The ideal candidate thrives in a fast-paced service environment excels at handling challenging conversations with customers and has a keen eye for detail. This role offers the opportunity to grow within the finance function and potentially manage a future team while directly impacting cash flow revenue and customer satisfaction.

Key Responsibilities:

• Monitor daily accounts receivable and proactively contact past-due customers via phone email and written notices.
  
• Maintain accurate billing records and follow-up schedules to ensure timely collections.
  
• Negotiate payment arrangements and document agreements while preserving positive customer relationships.
  
• Oversee monthly service membership billing and promptly resolve failed or declined payments.
  
• Prepare customer estimates contracts and financing documents with speed and accuracy.
  
• Report weekly on A/R metrics trends risks and recommendations to leadership.
  
• Support process improvement for A/R and financing workflows to ensure operational efficiency.
  

Qualifications:

Required:

• 25 years of experience in credit collections accounts receivable or financial administration (service industry experience is a plus).
  
• Proven success reducing A/R aging and managing payment plans.
  
• Strong verbal and written English communication skills; comfortable with customer calls.
  
• High attention to detail organized and able to work independently with minimal supervision.
  
• Tech-savvy with the ability to learn CRM tools such as Housecall Pro quickly.
  
• Professional trustworthy discreet and aligned with company values.
  

Preferred:

• Experience preparing contracts estimates or managing membership billing.
  
• Comfortable providing feedback and collaborating with leadership to improve processes.
  
• Open to career growth into a senior or managerial finance role.

Required Experience:

IC