Product Specialist
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About thejob
TS Imagine the worlds leading provider of real-time trading portfolio and risk management solutions for the financial services industry is looking for a Product Specialist to join our PrimeOne Customer Service team. This individualwill play a crucial role in supporting ourPrimeOneproductsuitecomprisedofphysicalprimebrokeragesyntheticprimebrokerageand securities lendingapplications. The ideal candidate willpossessstrongproblem-solving and analytical skills to address complex technical issues and businessprocesses ensuring the seamless operation of critical applications. You will collaborate closely with both internal teams (development and infrastructure) and clients to troubleshoot issues andmaintainhigh levelsof service availability.
Who will love thisjob
- A client-oriented individual you have an interest in working closely with financial technology to learn software applications in depth and work with clients to deliver solutions.
- A troubleshooter- You enjoy solving a range ofproblems testingreplicatingand investigating complex issues
- A collaborator you are interactive and thrive in a collaborative team environment who enjoys working closely with financial institutions such as Hedge Funds Banks as well as with internal stakeholders to deliver solutions.
- A continuous learner you love to learn and welcome the opportunity to develop your knowledge of financial markets and develop your troubleshooting and technical skills. Yourprofessional qualifications are supported and encouraged in an environment of continuous learning.
Whatyoulldo
- Investigate and resolve complex technical issues by analyzing workflows reviewing logs performing data analysis and conducting troubleshooting.
- Provide Level 2 support and engage in escalation processes to ensure rapid resolution of critical issues.
- Monitor and react to system and application alerts ensuring that key operational processes remain stable and highly available.
- Test and troubleshoot application systems identifying and resolving problems through testing and replicating failure scenarios.
- Provide consistent and clear communication with both clients and internal teams keeping all parties updated on ongoing cases
- Maintain a deep understanding of the PrimeOne product suite and contribute to internal knowledge sharing through updated documentation and best practices.
- Work in a 24x5 rotational shift model and provide rotational on-call weekend support
You should have
- ABachelors Degreeina related area toScienceMathematicsComputing Engineering or Finance/Economics
- A minimum 3 years of work experience in Production / Application support
- A client-centric approach with the ability to manage time-sensitive issues in a fast-paced dynamic environment - experience providing Lv2 Support in the financial technology domain is highly desirable
- Strong analytical and troubleshooting skills capable of resolving complex technical and business-related issues.
- Excellent communication skills both written and verbal with the ability to collaborate with both internal teams and external clients.
- Comfortable working within Linux / Windows server environments with hands on experience of Powershell commands job scheduling tools SQL queries and navigation on a server command line or directly comparable skill set
- Experience with a scripting language is highly desirable
- ITIL certification is an advantage.
Why TS Imagine / Benefits
- Vacation days
- Annual bonus and salary review
- Training budget $1500
- Health insurance
- Life assurance
- Personal accident insurance
- Pension/Statutory Schemes
- Commuting allowance
About TS Imagine
Createdfromtwo best-in-class SaaS platformsTradingScreenand Imagine Software TS Imagine delivers integrated tradingportfolioand real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front middle and back-office functions. TS Imagine has close to 400 employees in 10 offices worldwide serving approximately 500 global buy-side and sell-side institutions across North and South America EMEA and Asia Pacific including hedge funds traditional asset managers pension funds mutual funds and financial institutions.
We challenge our employees every day to think creatively and innovate across silosand acrossplatforms.
Join us!
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
