(Senior) Customer Success Manager German Speaking
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M rides every month 30M daily API calls and 20000 vehicles across Europe the US and Asia. Operators like Forest Green Mobility and Emmy rely on us every day.
Why Join Us
Weve raised more than 100M over the last decade gone through the tough restructuring phase and are now profitable and focused. For our Customer Success team this means joining a stable growing company where your work directly influences how millions of people move in cities worldwide.
As a Senior Customer Success Manager youll be at the heart of building long-term partnerships with our clients helping them achieve measurable business results and grow on our platform. Youll own the customer journey end-to-end from onboarding through daily support escalations renewals and growth. Youll work with operators across Europe and beyond ensuring they succeed with Wunder Mobilitys products while shaping the future of shared mobility.
The Role
Youll own relationships with some of our most important customers guiding them from onboarding through growth and renewal. Your role is both strategic and hands-on: youll align customer goals with our product roadmap manage escalations and act as the customers advocate within Wunder Mobility.
Youll collaborate closely with Product & Engineering Sales and Finance to deliver a world-class customer experience and maximize the value our clients get from our software.
Tasks
What Youll Do
- Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others).
- Drive customer onboarding training and adoption of our platform.
- Develop success plans and track business outcomes for each customer.
- Take full end-to-end ownership of customer tickets escalations and daily operations.
- Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
- Manage renewals and mitigate churn risks.
- Represent the customer voice internally influencing product priorities.
- Lead QBRs and strategy workshops with client executives.
- Mentor junior Customer Success Managers and help shape best practices.
Requirements
What You Bring
- 5 years of experience in Customer Success Account Management or Consulting in B2B SaaS.
- Track record of managing enterprise accounts and driving measurable outcomes.
- Strong understanding of SaaS metrics and customer lifecycle management.
- Excellent communication presentation and stakeholder management skills.
- Minimum C1 German language skills and strong business English.
- Ability to collaborate across functions and cultures.
- A proactive problem-solving mindset with high ownership.
Benefits
What Youll Get
- A stable international career in a profitable and growing SaaS company.
- Direct impact: your work influences how millions of people move in cities worldwide.
- Hybrid/remote flexibility (depending on location).
- 25 days of vacation workation opportunities.
- A high-trust senior team where decisions are made quickly and your impact is visible.
- Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role.
Send us your CV and if youd like include a short note on why this role excites you and why youre the best fit for the role.
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 20M+ successful trips yearly, processing 50M+ daily API calls, across 500 cities in Europe, the US, and Asia. Operators like Forest (London), Green Mobility (Copenhagen), and Joco (NYC) rely o ... View more
