ServiceNow Lead Developer Specialist Engineer

Job Title: ServiceNow Lead Developer / Specialist Engineer
Location: Bentonville Arkansas
Experience: 12 Years
Employment Type: Contract
Interview Type: In-Person or Webcam

We are seeking an experienced ServiceNow Lead Developer / Specialist Engineer to drive end-to-end implementation configuration and optimization of ServiceNow solutions. The ideal candidate will be a hands-on technical expert who can lead development teams collaborate closely with stakeholders define architectural standards and deliver scalable solutions aligned with business requirements.

• Lead the design development configuration and customization of ServiceNow modules applications and workflows.

• Serve as a technical expert providing guidance to developers and ensuring adherence to best practices and coding standards.

• Collaborate with cross-functional teams including business analysts architects project managers and process owners to gather requirements and translate them into technical solutions.

• Develop integrations between ServiceNow and external systems using REST SOAP API MID server or integration hub.

• Drive implementation of ITSM ITOM ITAM CMDB HRSD CSM or other modules based on project needs.

• Perform system administration update sets platform upgrades and maintenance.

• Act as the technical lead for ServiceNow releases platform improvements and process enhancements.

• Troubleshoot complex issues and ensure system reliability performance and security.

• Create technical documentation solution designs architecture diagrams and deployment plans.

• Mentor and support junior developers and administrators.

• 12 years of total experience in IT with at least 8 years in ServiceNow development and architecture.

• Strong expertise in ServiceNow ITSM ITOM and CMDB implementation.

• Proven experience with scripting languages such as JavaScript GlideScript AngularJS HTML CSS and Bootstrap.

• Hands-on experience with Flow Designer UI Builder Service Portal and Custom Applications.

• Experience integrating ServiceNow with external systems using REST/SOAP APIs.

• Strong understanding of development methodologies (Agile / Scrum).

• Experience working with ServiceNow platform upgrades and performance optimization.

• ServiceNow certifications such as CSA CIS (ITSM/ITOM/CSM) CAD or CTA.

• Excellent communication problem-solving and leadership skills.

• Experience in enterprise-level environments with large-scale deployments.

• Knowledge of Discovery Service Mapping Event Management or AIOps.

• Familiarity with DevOps tools such as Git Jenkins CI/CD pipelines.

• Experience with domain separation and multi-instance management.

• Background working with cloud technologies (AWS Azure GCP).

• Prior experience in retail supply chain or large corporate environments.