Customer Service Representative Fresher

Gurugram - India

Monthly Salary: INR 240000 - 300000

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Industry & Sector: Cloud contact center and customer experience outsourcing serving B2B and B2C clients across multiple verticals. Operations combine live voice chat and email support with cloud telephony and ticketing platforms from on-site contact center locations in India.

Primary Title: Customer Service Representative

About the Opportunity

We are hiring entry-level Customer Service Representatives to join an on-site contact center team in India. This role is ideal for freshers who are customer-focused eager to learn contact center technologies and motivated to build a career in customer support and operations.

Role & Responsibilities

Handle inbound customer inquiries across voice email and chat channels with professionalism and empathy.
Log track and update customer interactions and tickets in the CRM/ticketing system to ensure accurate resolution history.
Resolve routine issues using provided knowledge bases; escalate technical or complex cases to appropriate teams within SLA.
Meet quality productivity and customer-satisfaction targets (call quality AHT first-contact resolution) set by the team leads.
Participate in onboarding and continuous training programs to maintain product and process knowledge.
Follow standard operating procedures for data privacy call handling and incident reporting to maintain compliance and quality standards.

Skills & Qualifications

Must-Have

Excellent verbal and written English communication
Comfortable working on-site in rotational shifts
Basic computer literacy and typing skills
Familiarity with CRM or helpdesk tools or strong willingness to learn
Customer-focused attitude and problem-solving orientation
12th pass / Graduate or equivalent

Preferred

Hands-on exposure to Zendesk or Freshdesk
Multilingual ability (Hindi regional Indian languages or other languages)
Prior internship or experience in call center / customer-facing roles

Benefits & Culture Highlights

Structured on-site training program with certification pathways for career progression.
Performance-linked incentives attendance benefits and employee recognition programs.
Supportive team culture with clear growth tracks into senior support quality or operations roles.

If youre a fresher looking to start a customer support career with on-site hands-on training and clear advancement potential apply to join a high-energy contact center team focused on delivering excellent customer experiences.

Required Skills:

ivrcustomercustomer servicezendeskfreshdesk

Industry & Sector: Cloud contact center and customer experience outsourcing serving B2B and B2C clients across multiple verticals. Operations combine live voice chat and email support with cloud telephony and ticketing platforms from on-site contact center locations in India.Primary Title: Customer ...