Service Delivery Manager (German Speaking)
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Reference No: 3147
Office Type:
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
Were big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris culture is rooted in values inspired by Nordic working ethos: everyone matters aiming high and team spirit. Were committed to building a diverse inclusive and authentic workplace where everyone brings their own uniqueness. Zalaris employees come from different backgrounds cultures and walks of life and we are proud of it.
As aService Delivery Manager youll ensure smooth delivery of HR and payroll services meeting agreed performance targets. Acting as the main link between Zalaris and our clients youll manage relationships oversee SAP-related processes and drive operational excellence and compliance.
Your Responsibilities
Serve as the primary point of contact for the client ensuring an exceptional customer experience and high-quality service delivery.
Ensure services are delivered in alignment with contractual SLAs by monitoring reporting and analysing KPIs related to service excellence and customer satisfaction.
Take ownership of your clients service-related financials including budgeting forecasting and cost monitoring.
Efficiently manage change request implementation processes by coordinating testing deployments and system enhancements within the payroll platform
Ensure adherence to Zalaris internal controls policies and compliance standards.
Proactively lead automation initiatives (e.g. RPA) transition activities between nearshore/offshore teams and identify further cost optimization opportunities.
Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Your Experience and Skills
Fluency in German and strong command of English
Understanding of HR administration and payroll accounting
Experience in outsourcing HR Accounting IT or other business functions
Strong customer relationship management and process improvement skills
Business & service minded analytical & customer-focused mindset
Ability to plan prioritise and structure work to achieve results
Excellent problem-solving presentation and negotiation skills
Proactive energetic and adaptable attitude
Seen as Advantage
Bachelors or masters degree in Finance Accounting Business Administration or a related field
Work experience with SAP and/or Payroll
Experience in SAP HCM global payroll and partnership management
What We Offer
Salary starting at 2000 EUR gross for based on seniority technical and business experience and skills.
Flexible work arrangements: hybrid model balancing remote and in-office work.
Premium health insurance with platinum-level coverage including sports dentistry mental health support massages and more.
Daily meal perks: lunch compensation office snacks soft drinks and everything you need to craft a barista-style cappuccino or latte.
Modern city-center office: rooftop terrace free parking and a dog-friendly policy - bring your pet to work!
Extra vacation days seniority-based additional leave paid doctors visit hours and flexible working time.
People-first culture built on open communication teamwork and collaboration.
Continuous learning opportunities: training career coaching and professional development opportunities.
Career growth: a clear progression path global career opportunities within the group and an annual transparent salary review.
Team spirit & events: annual winter and summer celebrations regular team-building activities and a company sports club for marathons charity runs cycling races and more.
Supportive & inclusive workplace: a diverse international team values rooted in Scandinavian culture and strong engagement and employee experience scores.
Additional perks: paid participation in sports events and a range of benefits designed to support your well-being flexibility and work-life balance.
#LI-DNI
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Ready to become part of our team Join us at Zalaris and be a part of a vibrant collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Zalaris helps organisations streamline HR and payroll processes across geographies, industries and technology platforms including SAP, Oracle, Workday and CornerStone.
