Senior Field Quality Data & Business Intelligence Analyst

The Field Quality Team (FQT) acts as the strategic bridge between Red Hats Support Engineering and Product Management organizations. Our mission is to transform field data into high-impact systemic improvements.

As the Senior Field Quality Data & Business Intelligence Analyst you are the data backbone of our entire Intervention & Intelligence Hub. This is a critical and high-visibility role where you will solve our teams data gap and empower us to be truly data-driven. You will be responsible for building our analytical capabilities from the ground up: owning all our dashboards managing the technical relationships with the CEE Business Intelligence pillar and the Closed Loop team and providing the quantitative analysis that fuels all our strategic initiatives.

What You Will Do

• Own the FQT Data Platform & Quality: Design and build complex data models to forecast business performance and trends. Develop comprehensive dashboards and reports that present complex data in a clear and concise manner to track all FQT and pillar-level KPIs. Ensure data integrity and quality by implementing data validation and cleansing techniques.

• Manage Strategic Data Partnerships (BI & Closed Loop): Act as the FQTs primary technical point of contact with the central Business Intelligence (BI) pillar and the Closed Loop team. You will fully leverage these partnerships to access critical support and escalation data manage feed requirements and ensure our team possesses the robust clean data needed for our intelligence models.

• Drive Strategic Insights & Communication: Conduct ad-hoc analysis and provide data-driven insights to support strategic initiatives. Partner with our Program Manager and Analysts to communicate findings and recommendations to stakeholders through high-quality presentations and reports empowering our Improvement Opportunity proposals to the Quality Council.

• Drive AI Innovation & Automation: Proficiently leverage AI-assisted development tools (such as Git/Github/Gitlab Gemini Granite Claude and Cursor) to optimize code quality and enhance analytical insights. Investigate and pilot emerging AI technologies proactively identifying and integrating new AI capabilities into current workflows to augment program functionalities. Furthermore automate routine data processes to enhance operational efficiency.

• Drive Proactive Identification: Perform the quantitative analysis on support and escalation data to proactively identify and prioritize candidate customers for our high-touch intervention program.

What You Will Bring

• Proven experience operating at a Senior level in a Data Analyst Business Intelligence or Operations Analyst role with a strong track record of building analytical capabilities from the ground up.

• Expertise in data modeling and managing complex data workflows from multiple sources; you know how to access clean structure and validate data to ensure integrity.

• Advanced proficiency with reporting and visualization tools like Tableau Salesforce (SFDC) and SQL with the ability to design comprehensive dashboards that track key performance indicators.

• Demonstrated passion and ability to leverage AI and automation (e.g. LLMs anomaly detection predictive insights) to build scalable analytical systems and improve data workflows.

• Excellent communication skills with the ability to synthesize complex data into clear compelling stories and actionable recommendations for executive audiences.

• Strong organizational and project management skills with superior attention to detail and the ability to thrive in ambiguity.

• Familiarity with the Red Hat solutions portfolio technical support delivery models and open source software development processes is a plus.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.