Insurance Supervisor
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Job Location:
Baton Rouge, LA - USA
Monthly Salary:
$ 4387 - 8608
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
About this Job
- Division:Office of Licensing/Licensing Call Center Division
The Louisiana Department of Insurance is seeking an Insurance Supervisor to join the Office of Licensing/Licensing Call Center Division. This team supports the licensing of insurance professionals across the state and provides essential guidance to consumers and industry this role youll supervise licensing staff oversee call center operations review and approve license applications and assist with background investigations and escalated inquiries. If you enjoy leading teams solving problems and helping ensure efficient and accurate licensing services we encourage you to apply!
Minimum Qualifications
- Six years of experience in insurance administrative services investigations or law enforcement: OR
Six years of full-time work experience in any field plus three years of experience in insurance administrative services investigations or law enforcement; OR
A bachelors degree plus three years of experience in insurance administrative services investigations or law enforcement; OR
An advanced degree plus two years of experience in insurance administrative services investigations or law enforcement.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. Job Specification
- The official job specifications for this role as defined by the State Civil Service can be found here.
Job Duties and Other Information
Job Duties:
As an Insurance Supervisor in the Office of Licensing/Licensing Call Center Division you will/may:
- Provide daily oversight guidance and leadership to Insurance Specialists and Insurance Technicians within both the Producer Licensing Division and the Licensing Call Center.
- Evaluate the work products of assigned staff to ensure accuracy consistency and compliance with licensing standards.
- Monitor call center operations including call flow quality of service responsiveness and issue resolution.
- Review and approve license applications submitted by individuals partnerships and corporations seeking authority to conduct insurance-related business in Louisiana.
- Investigate backgrounds of prospective licensees to determine fitness for licensure and review allegations of wrongdoing to assess whether legal action may be warranted.
- Answer escalated calls when a caller requests to speak with a supervisor or manager.
- Approve employee leave requests and timesheets in accordance with agency policy.
- Assist the Insurance Manager with hiring onboarding and training staff.
- Attend meetings workshops conferences and training sessions to stay informed about changes in licensing laws procedures and industry standards.
- Perform special projects and other related duties as assigned to support the Licensing Division.
Position-Specific Details:Appointment Type:Agency Wide Promotion Only
Career Progression:This position will be filled as an Insurance Supervisor.
Location:Office of Licensing/Licensing Call Center Division
Compensation:The salary offered will be determined based on qualifications and experience.
Legal Statement:The LA Department of Insurance is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
How To Apply:
NO CIVIL SERVICE exam is required to be considered for this vacancy.
To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy contact:
Dr. Phillip Donagriche
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge LA 70804
Required Experience:
Manager
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
