Account Manager

Key Responsibilities

Lead and support frontline employees and supervisors; foster a culture of engagement accountability and teamwork.

Coach and mentor staff to drive performance professional growth and compliance with ABM and client policies.

Recommend staffing levels assist in hiring and onboarding and conduct evaluations in partnership with HR.

Act as the primary contact for clients; build and maintain strong professional relationships with property management teams and stakeholders.

Ensure services meet or exceed contract terms address client feedback and resolve complaints promptly.

Promote additional services and identify growth opportunities to increase billable work.

Oversee daily operations of facility services including janitorial parking and maintenance as applicable.

Ensure compliance with all ABM processes safety standards and quality programs.

Conduct time studies site inspections and implement continuous improvement strategies to optimize performance.

Coordinate special projects and support implementation of new processes and technologies.

Prepare review and submit operational and financial reports budgets payroll records and cost analysis.

Identify cost-saving initiatives and support vendor/contractor management.

Develop and deliver employee training programs focused on safety operations and customer service.

Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.

Administer disciplinary actions in accordance with company guidelines.

Qualifications & Skills:

Required

2-3 years of experience in facility operations or project management with at least 12 years of supervisory experience.

Strong customer service leadership and interpersonal skills.

Solid business acumen including budget oversight and cost control.

Proficiency in Microsoft Office Suite and other job-related technologies.

Strong verbal and written communication skills.

Ability to manage multiple projects and respond to urgent client needs including occasional evening/weekend hours.

Preferred

Bilingual (Spanish/English) a plus.

Bachelors degree or equivalent experience.

Experience working in union environments.

Familiarity with different systems required.