Assistant Director, Financial Aid (Undergraduate)

Boston, NH - USA

Yearly Salary: $ 57250 - 70200

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Join ourcommunityand experienceEmerson College!

The Assistant Director Financial Aid position reports to the Associate Director Financial Aid and will provide operational financial aid to students and parents to assist them to understand the financial aid process as well as their financial aid package and student account balance. Additionally this role will coordinate all aspects of the financial aid process for specific federal state and/or institutional programs as well as a population of undergraduate students based on an alpha or program split. This is an important role that requires accuracy attention to detail and excellent customer service skills.

ESSENTIAL JOB DUTIES

Meet with prospective and enrolled students as requested to discuss financial concerns answer questions about financial aid awarding and eligibility and review alternative resources to finance education costs.
Complete file review process including the federal verification process.
Review submitted documentation for accuracy and completion.
Manage applications for students who submitted multiple financial aid applications.
Assist with awarding need-based and non-need-based aid; adjust budgets and aid packages as appropriate for students in special programs.
Find and analyze any discrepancy or area of conflicting information as it relates to a students record or financial aid application and request the necessary documentation to correct these issues.
Counsel matriculated students in the event of a financial crisis assisting them to review their options to appeal for additional aid and requesting supporting documents to recalculate their financial need based on their changed situation.
Counsel new families during the application process through the financial aid procedures; continue to work with them as the student deposits and enrolls.
Coordinate financial aid appeals making recommendations to the Director of Financial Aid.
Process all aspects of specific federal or institutional programs reviewing all documentation in a timely manner to ensure that students receive the appropriate level of funding.
Provide outreach to students about registration plans that might need adjustments to their financial aid based on their registration
Serve as the main point of contact for one or more federal state or institutional programs; liaise as necessary with the appropriate federal state or Emerson departments and authorities to ensure that students receive the appropriate level of funding and funds are reconciled monthly. Programs could include one or more of the following: state aid veterans benefits the Federal Pell Grant Global Pathways Programs Study Abroad specialty institutional funds etc.
Perform general administrative tasks.
Provide guidance and training to other staff members as required.
Perform other miscellaneous duties as assigned.

QUALIFICATIONS Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

Bachelors Degree required. Masters Degree preferred.
Minimum of 3 years of experience in higher education human resources finance accounting and/or strong customer service setting required; 2-4 years of experience in a financial aid department is preferred.
Minimum 1 year of experience of using Banner required; 2-3 years experience preferred.

KNOWLEDGE SKILLS AND ABILITIES This may be representative but not all-inclusive of the knowledge skills and abilities commonly associated with the job.

Broad understanding of Student Financial Services general services procedures and policies
Ability to handle difficult phone calls and student meetings by communicating information clearly and compassionately.
Exceptional accuracy and attention to detail required
Fluency in a second language preferred
Proficiency in using Google Suite applications Microsoft suite software and the ability to learn new software easily
Up-to-date knowledge of college and federal rules governing financial aid policies procedures and pre-requisites
Understanding of the financial aid review cycles as it relates to applicants current students students returning and students leaving or graduating
Self-starter with excellent interpersonal communication and problem-solving skills
Strong customer service skills and the ability to engage with students and parents in a patient and positive manner
Good organizational skills with the ability to maintain multiple projects simultaneously and to prioritize tasks
Ability to handle stressful situations in a courteous and professional manner
Ability to engage well with a diverse population

PHYSICAL ABILITIES Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is generally sedentary; movement throughout the area is required from time to time.
The ability to communicate continuously orally and in writing with students families co-workers and supervisors is essential.
Repetitive movements occasional lifting of up to 10 pounds reaching lifting stooping and the ability to read a computer screen detect color-coding and read fine print will be expected.

WORK ENVIRONMENT Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

General office conditions
Exposed to moderate noise levels

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

Compensation: $57250.00 - $70200.00 annually commensurate with experience.

Grade of Position: S-23-07E

Scheduled Weekly Hours: 36.25

Division: Division of Enrollment

This position will be exclusively represented by the Service Employees International Union (SEIU) Local 888 for purposes of wages hours and other terms and conditions of employment.

In addition to a competitive salary Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20 hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses dental plans generous time-off programs and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

Required Experience:

Director

Join ourcommunityand experienceEmerson College!The Assistant Director Financial Aid position reports to the Associate Director Financial Aid and will provide operational financial aid to students and parents to assist them to understand the financial aid process as well as their financial aid packag...