Service Advisor

Job Description:

Location: 2855 Auto Mall Parkway Fairfield CA 94533

Department: Service

Non-Exempt

60 Day training Guarantee

Fairfield Automotive is opened a brand new Audi Dealership in Fairfield California. Were driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics - Do it right or fix it fast. We are Collaborative - Teamwork is key to our success. And finally we want to demonstrate Empathy - The power of authentic connection.

Our organization is a place with limitless advancement youre looking for a home not just a job we hope you will consider Audi Napa Fairfield.

We Offer:

• A competitive compensation package that rewards high-performers

• Employee pricing and incentives

• 401(k) with company match

• Medical Dental and Prescription coverage - active on the 1st following your employment

• Company-paid Life Insurance

• Growth opportunities

• Paid Training

• Family-owned and operated

• Paid time off

• Cell phone reimbursement

As a Service Advisor with Audi Napa Valley you are the customers first point of contact on vehicle servicing; initiate automotive services and repairs by ascertaining performance problems and services requested; verifies warranty and service contract coverage; develops estimates; creates repair orders; and maintains customer rapport and records; at all times providing an exceptional customer experience.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily as assigned. The requirements listed below are representative of the knowledge skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance.

• Initiate automotive services and repairs by ascertaining performance problems and services requested.

• Verifies warranty and service contract coverage develops estimates writes repair orders and maintains customer rapport and records.

• Troubleshoots vehicle problems and services by listening to the customers description of symptoms clarifying description of problems conducting inspections taking test drives checking vehicle maintenance records and examining service schedules.

• Develops estimates by working with the Parts Department and Technicians to cost materials supplies and labor.

• Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required.

• Obtains approval signatures from customers on repair orders.

• Maintains customer rapport by explaining estimates and expected return of vehicle obtaining customers approval of estimates obtaining and providing contact telephone numbers answering questions and concerns and arranging towing and temporary transportation.

• Maintains automotive records by recording problems and corrective actions planned.

• Deliver exceptional customer service to 100% of the customers 100% of the time. Interact with all customers in an enthusiastic professional courteous and helpful manner striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.

• Address customer complaints immediately.

• Follow company-approved operational procedures including plate key and lot management procedures.

• Continually maintain and upgrade Product Knowledge of the products and services the company sells and of competing products and services.

• Strive for harmony and teamwork with all other departments.

• Responsible for customer data privacy; keeping computers and files protected.

• Practice safe work habits and follow the companys safety policies.

• Perform other duties as may be assigned by management.

• Model professionalism and approach all situations as a representative of the company.

Required Skills and Knowledge:

• Action-oriented mindset; seizes on opportunities and enjoys working hard.

• Dedicated customer focus; understands how to listen and empathize with internal and external customers to establish long-term relationships.

• Excellent communication skills are required.

• Must be self-motivated with an ability to manage and organize time and activities.

• Must maintain a professional appearance and follow brand dress code.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• Ensure the customer experience is the best in the business.

• Demonstrate high character and achieve high results.

• Excellent process orientation and extremely accountable for self and service operations.

• Possess outstanding work ethic.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Able to use/learn to use: ASR Xtime dealer DMS system Microsoft Office Products Google Suite and other software products as required.

• Handle all vehicles with care keep them clean and take precautions to protect all vehicles at the dealership.

• Willing to submit to a pre-employment background check MVR check and drug test with results that are consistent with Company hiring standards.

Education Experience and Certification:

• Two years experience as a Service Writer is preferred.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• Must possess and maintain a valid drivers license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

• Ability to drive manual transmission vehicles.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly so listeners can understand as well as the ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity including the ability to operate computers tablets phones key boxes and other office machines to perform the required job functions.

• Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time including reading and entering information on multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.

• Must be able to climb into and out of cars numerous times each day.

• Requires frequent reaching bending repetitive hand movements twisting standing walking sitting squatting pushing and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

• Regular punctual attendance is required.

Work Environment:

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required as job duties demand. Scheduled shifts will be determined by the manager with rotating shifts throughout the workweek.

• Must maintain a clean safe working environment at all times.

Fairfield Automotive Partners is an Equal Opportunity Employer.