Investigator

ABOUT THE CLPNA

The College of Licensed Practical Nurses of Alberta (CLPNA) is a non-profit regulatory organization. The CLPNA exists to protect Alberta healthcare users. Our first responsibility is to the public. We regulate the profession of Licensed Practical Nurses (LPNs) setting and maintaining standards to ensure the public receives safe competent and ethical healthcare services. Our focus and commitment to public protection and regulatory excellence underscores everything we do. The CLPNA has partnered with the Ministry of Primary and Preventative Health Services to lead the development and the continued operations of the Alberta Health Care Aide (HCA) Alberta HCAs are not a regulated profession although HCAs will become regulated under the Health Professions Act in the future.

CONTRACTOR REQUIREMENTS

This is a contracted services opportunity where the investigator has a contractual agreement with the CLPNA to do investigations in accordance with reasonable and professional business standards and CLPNA policies rules systems and procedures. The position is fully remote with a requirement to collaborate with our Edmonton office on a regular basis.

THE ROLE

The Investigator conducts impartial investigations as directed by the Complaints Director and Complaints Officers into unprofessional conduct complaints received by the CLPNA with regards to LPNs as outlined in the HPA.

If you have conducted investigations for law enforcement human resources professional regulation or other regulatory bodies where objectivity and the collection of facts and evidence have been at the forefront this role may be suitable for you.

KEY RESPONSIBILITIES

• Investigation Management: Responsible for conducting multiple investigations in a timely manner including involving all relevant witnesses in accordance with the HPA privacy legislation and CLPNA policy documents.
• Prioritization of Investigations: Management of multiple complaint files which includes planning investigating interviewing and report writing.
• Conduct Interviews: Interview complainants regulated members and witnesses as appropriate (virtually or face to face). Collect relevant documents records and policies with regards to the complaint.
• Communications: Represent the CLPNA in all dealings with the regulated member and the public. Maintain professional demeanor in both appearance and performance. Effectively conduct interviews with union and/or legal representation when sensitive allegations are present. Provide timely updates as required to the Complaints Director and Complaints Officers.
• Organizational Management: Maintain comprehensive investigation records including dates information was collected copies of supporting documents and investigation notes. Manage documents evidence and equipment securely and confidentially in accordance with relevant legislation and the CLPNAs policy documents.
• Report Completion: Complete investigations and submit accurate investigation reports using the conduct investigation report template within a set timeframe.
• Policies and Procedures: Adhere to all applicable legislation and regulation including section 63 of the HPA the Freedom of Information and Protection of Privacy Act the Personal Information Protection Act the Health Information Act and any CLPNA policy documents.

SKILLS & ABILITIES

As a CLPNA investigator you play a key role in our conduct team. You have strong analytical ability well-defined sense of diplomacy and people management skills. You work well independently and as a team member with a positive and professional attitude.

You have exceptional ability to perform in a sensitive environment with minimal supervision. You demonstrate professionalism autonomy and self-confidence ensuring high levels of confidentiality while maintaining objectivity in writing and collating unbiased reports for investigations conducted.

EXPERIENCE

• 79 years of progressive and diverse investigation experience in law enforcement human resources professional regulation or other regulatory body.
• Investigator certification or equivalent is an asset; National Certified Investigator and Inspector Training (basic and specialized) preferred.
• Extensive experience working with legislation and regulation would be considered an asset.
• Strong PC/computer skills with proficiency in MS Office and virtual meeting platforms such as Zoom.
• Experience handling health-related records and confidential information in compliance with privacy legislation.
• Fluent in English (speaking reading and writing); proficiency in a second language is considered an asset.

OTHER QUALIFICATIONS

• Ability to work irregular hours including weekends and public holidays as required.
• Satisfactory professional and criminal reference checks.
• Must be able to establish and maintain own business operations including liability insurance WCB coverage etc.
• Ability to travel within the province on occasion.
• Must own a vehicle that is properly registered and insured.
• Possession of a valid Alberta Class 5 drivers license.
• Must be legally eligible to work in Canada.

FURTHER INFORMATION

For further information on this opportunity please contact Human Resources at .