Administrative Assistant

Administrative Assistant WC Claims and TPA Management

Chubb is the worlds largest publicly traded property and casualty insurer. With operations in 54 countries Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients.

The Administrative Assistant position provides executive-level support to the SVP WC and TPA Management Claims Lead. This role is a pivotal position which assists the team in meeting its key business goals. This person will be expected to effectively handle daily logistical operations of the WC/TPA Management Discipline by interacting and engaging closely with the broader leadership team employees and business partners to identify any issues and provide valuable solutions on behalf of the discipline and its management team. Someone who thrives in this role will take the information they gain from their day-to-day duties and relay any important details to the WC/TPA Management Discipline Claims Lead to keep them involved in the daily happenings of the broader role requires a highly skilled individual who is self-driven able to problem solve prioritize as well as manage a complex and evolving calendar travel schedule meeting schedule and collaborate across our organization. The ideal candidate must be able to provide personalized and confidential administrative assistance with discretion and judgment and with minimal supervision. The role requires a high level of professionalism when dealing with key executives and business partners which includes managing relationships at all levels of the organization along with expertise in time management skills accessibility responsiveness flexibility and collaboration.

Responsibilities:

• Under limited supervision performs a variety of administrative and business support duties of a highly confidential nature frequently interacting with adjacent supporting roles and other senior leaders.
• Provide all aspects of support to the WC/TPA Management Claims Lead.
• Create edit format/design and quality-check presentations reporting internal and external communications on behalf of Regional Claims.
• Implement and manage initiatives and programs; and ensure timely and effective communication as well coordinate these decisions and efforts to the broader leadership team and applicable stakeholders.
• Coordinate and manage all logistics related to onsite and offsite meetings and events coordinated by Regional Claims.
• Organize schedules and prepare meetings (agenda PowerPoint decks) when involving numerous participants. Includes hosting conference calls WebEx managing technology to support events preparation and distribution of materials.
• Significant calendar management gatekeeping and meeting logistics.
• Coordinate travel logistics: prepare detailed travel itineraries coordinate flights accommodations dining and ground transportation.
• Process expense reports; reconcile and track monthly credit card statements and expenditures in a timely manner.
• Maintain various department lists/documents/reports org charts etc.
• Review and respond to emails filing and forwarding as appropriate.
• Create and distribute management reports from various claim and data systems using Excel and other data management tools.
• Order office supplies.
• Manage the end-to-end onboarding process for WC/TPA Management Claims including but not limited to securing user ID hardware/software/application access requests facility/security workstation equipment/phone office supplies etc.
• Assist with the resolution of logistical issues in absence of manager leadership team and/or other support partners.
• Participate in and provide administrative support on special projects and events and reporting.
• Provide customer service to internal and external customers and employees.

Qualifications:

• At least 5 years of demonstrated competence in senior administrative function.
• Perform administrative analyses which require a considerable degree of independent decision making.
• Superior organizational and time management skills including demonstrated ability to effectively multi-task independently prioritize work in a high-volume environment meet deadlines and exercise excellent decision-making skills.
• Ability to work well under pressure with accuracy and perfection.
• Strong written and verbal communication skills and proven ability to build relationships internally and externally.
• Advanced proficiency in the Microsoft Office including but not limited to Word PowerPoint Excel Outlook Teams OneDrive etc. and able to leverage such proficiency to support Regional Claims with respect to reporting/strategy presentation creation editing enhancement etc.
• Ability to quickly learn and become proficient in the use of additional Chubb systems as needed to support Regional Claims (i.e. CBC database Medallia Tracker RCE Escalation Tracker ClaimVision Care Connect etc.)
• Demonstrated ability to serve as a key administrative resource including the ability to research inquiries and provide accurate and timely responses.
• Strong interpersonal skills and the ability to communicate with all levels of the organization.
• Ability to exercise discretion and handle confidential information appropriately.

Education:

• College degree or equivalent work experience required

The pay range for the role is $47400 to $80600. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.