Entrepreneur in Residence (EIR) Senior Client Success Manager (CSM Team Lead)

ðŸ Remote Full-time German Speaker Preferred Strategic Builder Role

About ATLAS ANALYTICS

ATLAS ANALYTICS helps B2B tech companies grow smarter and faster through intelligent outbound sales high-impact lead generation and scalable pipeline systems. Clients trust us as their external growth enginedriving predictable pipeline while they focus on closing deals.

Now were looking for a Senior Client Success Manager (Team Lead) to help us scale our CS function from the ground upsomeone whos ready to take full ownership build processes and eventually grow a team.

This role is for a builder. Not just a relationship managerbut someone who can optimize delivery own outcomes and act as a strategic operator between clients and internal teams.

What Youll Do

Own Client Success End-to-End:
- Onboard new clients and lead strategic kickoff workshops (ICP messaging GTM planning)
- Run monthly strategy calls and reviewssynthesize campaign performance and offer clear honest recommendations
- Build long-term trust through proactive communication strategic guidance and tangible results

Act as a Strategic Partner:
- Work cross-functionally with SDRs Growth Consultants Copywriters and Founders
- Connect the dots between client strategy and campaign execution
- Be candid with clientschallenge assumptions ask tough questions and bring clarity

Build and Scale the CS Function:
- Create playbooks workflows and SOPs that make onboarding reporting and retention seamless
Implement scalable systems using automation tools and integrations
- Lay the foundation to eventually hire coach and lead a growing CSM team

Drive Internal Ops and Retention:
- Gather feedback suggest improvements and ensure our delivery stays high-performing as we scale
- Own client retention metrics and drive upsells in collaboration with the sales team
- Conduct experience check-ins and request testimonials case studies or referrals where appropriate

Who You Are

Youre not here to manage accounts. Youre here to build.
- Youve worked in client-facing roles (Client Success Account Manager Strategy Consultant)
- Youre familiar with B2B lead generation outbound campaigns and customer-facing ops
- You can speak with confidence to founders CMOs GTM leads and help guide their strategy
- Youre process-mindedyou think in playbooks SOPs and scalable systems
- You dont wait to be told whats brokenyou identify it fix it and document the solution
- Youre not afraid to push back when its in the best interest of the client or team
- Youre fluent in English (German a strong bonus)

Why Join ATLAS ANALYTICS

- Ownership from Day One Youll run your own client portfolio and shape how we deliver
- Builders Role Be the architect of our CS functionwhat you build here lasts
- Fast-Paced Global Team Collaborate across functions clients and geographies
- Remote & Flexible Work from anywhere with autonomy over your schedule
- Real Impact No Bureaucracy Your ideas matter. Youll work directly with the founders
- Upside & Growth Path Grow into Head of Client Success or Operations Lead

How to Apply

We dont care for generic CVswe care about how you think.

To apply:
- Tell us why this role speaks to youwhat excites you about building client success from scratch
- Share a quick video (Loom YouTube selfie): introduce yourself one fun creative or proud moment youve led
- Drop your LinkedIn portfolio or relevant experience if youd like

Link here: build something high-performing client-loved and operationally scalabletogether.