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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Survey Execution & Administration
Support the end-to-end administration of enterprise surveys (e.g. OHI Teammate Experience pulses lifecycle surveys) and ad-hoc listening initiatives
Partner with platform vendors (e.g. Medallia) and internal partners (e.g. Technology Data and Operations) to manage configurations timelines testing and deployment readiness
Ensure data accuracy proper user targeting system integration and timely delivery across all phases of survey life cycle
Maintain and enhance the survey calendar and manage coordination across multiple business and functional teams
Support the Survey Center of Excellence by developing and managing an enterprise survey intake process including related guidelines and best practices and engaging with lines of business to consult on approach approval and governance processes and provide effective challenge when necessary

Insight Reporting and Dashboards
Analyze quantitative and qualitative data from surveys and qualitative listening forums and platforms to deliver clear compelling insights and summary reports
Build and manage dashboards scorecards and visualization through embedded survey platform
Provide LOBs and functional teams with results in ways that support interpretation business relevance and performance
Track response trends completion rates and insights over time to monitor organizational health engagement and behavioral shifts
Incorporate insights across various listening tools and channels to provide a comprehensive view of teammate sentiment trends including specific areas for improvement and action and noted strengths/improvements

Stakeholder Support & Capability Building
Serve as a trusted resource for HR LOB and Senior Leaders seeking to understand and act on survey and qualitative listening results
Partner with Organizational Health and Teammate Experience Directors and Program Leads as well as Organizational Health and Teammate Experience Program Design and Enablement Manager to deliver training office hours toolkits and FAQ materials to build internal capabilities
Support governance protocols educate users on proper survey usage and help reinforce behavioral science-based best practices
Provide internal stakeholders and process owners with usable data to assist in turning insights into action

Data Integrity & Ethics
Protect confidentiality and ethical standards in teammate data handling and reporting
Ensure compliance with internal data privacy risk and regulatory standards
Maintain data dictionaries metrics definitions and survey taxonomy to ensure consistency across programs
Regularly work with BURE HR Risk and Ethics partners to provide actionable insights and maintain appropriate communications disclosures and process documentation

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Business Finance or science/academic field or equivalent education and related training or experience
2. 5 years of experience in survey administration people analytics HR systems or employee experience listening programs
3. Hands-on experience with survey platforms (e.g. Medallia)
4. Strong Excel skills with ability to analyze visualize and communicate complex data clearly
5. Understanding organizational behavior and employee experience principles; knowledge of behavioral science and psychology
6. Strong statistical methods and qualitative analysis (e.g. theme clustering sentiment analysis)
7. Proven ability to maintain high accuracy and attention to detail and fast-paced environments
8. Ability to travel occasionally overnight

Preferred Qualifications:
1. Masters degree in finance or equivalent science/academic field

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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