Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer Order Management

In this role we are looking for professionals who are experienced in Order Management profiles.

Responsibilities

• Order processing: Receive and validate orders for hardware and subscriptions ensuring all details are accurate.

• Inventory management: Monitor inventory levels to ensure availability of hardware for timely fulfilment.

• Subscription activation: Manage the activation process for subscription services ensuring seamless access for customers.

• Customer communication: Maintain clear communication with customers regarding order status delivery timelines and any issues.

• Issue resolution: Address and resolve any discrepancies or issues related to orders promptly.

• Data entry: Accurately enter order details into the system for tracking and reporting purposes.

• Collaboration: Work closely with sales logistics and customer service teams to ensure smooth order processing.

• Reporting: Generate reports on order status inventory levels and subscription activations for management review.

Compliance: Ensure all orders comply with company policies and regulatory requirements

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree

Excellent professional experience in Order Management

Industry Experience - Services or hi-tech industry

Process/Domain Experience:

o Order Management (Entry/Amendment)

o Quote to cash process and sales administration

Coordination with Logistics / Supply chain teams

Preferred Qualifications/ Skills

Ability to learn quickly

Diploma / Post Graduation in International supply chain management / Sourcing Management

• Excellent Communication skill and the ability to engage customers in significant discussions

Oracle ServiceNow SAP knowledge and experience would be an added advantage

Possess the following key behaviours: Accountability Planning and Organization Teamwork Flexibility and Problem Solving

Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.