Customer Service Manager
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Job Location:
Staffordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Autosmart International is a British manufacturer with ambitious growth plans. The market-leader in our sector were gearing up for an exciting phase of expansion across European markets including France Germany and the Netherlands. If you are a multilingual Customer Service Manager looking for an opportunity to utilise your language skills AND be a part of something truly unique why not consider joining team Autosmart
An experienced Customer Service Manager hands-on innovative and adaptable you lead from the front. With a natural flair for motivating and inspiring a world-class team youll use your exceptional communication and relationship-building skills to ensure your team delivers only gold star customer service to our franchisees national account customers and consumers while your expertise in customer-focused projects will help drive improvements in all business areas.
What our team says about us:
I have been with the Autosmart customer service team for over fifteen years and really enjoy the close relationships I have developed with our franchisees. Every call is different which makes every day a new experience. The team I work with are really friendly and all of us have the needs of our franchisees and our customers at the heart of everything that we Perrins
You will:
Be the voice of the customer and help shape the customer service strategy and vision
Motivate lead and inspire a team to deliver excellent customer service to the agreed KPIs
Coach guide and develop your team through SMART objectives and PDPs
Implement new processes and drive change through projects to improve the customer experience
Work cross functionally with colleagues to achieve business objectives
What you will bring:
Native-level fluency in French (C1-C2) and German (B2-C2)
A passion for customer service and hitting the SLAs
An inspirational and motivational leadership style
Degree level qualification or equivalent in leadership
Degree level qualification or equivalent in leadership
Project management and excellent organisational skills
What we can offer you:
Salary of up to 40000 depending on experience. Tell us more about your salary expectations
25 days holiday plus bank holidays
Non-contributory private health care
Generous contributory pension scheme
Life insurance at three times salary
A collaborative and supportive working environment
Companywide training programme to develop key skills
Employee assistance programme
Staff purchase scheme take home products for FREE
Apply today
Screening for successful candidates will commence without delay so if you feel this could be your next role apply NOW using the apply button and uploading your CV
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Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Autosmart manufactures and delivers market-leading vehicle cleaning and hygiene products via a network of franchisees to a vast market place.
