CA Outside Parts Sales, PSSR

Looking for a long-term career in a high demand industry with a great career path for growth We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck & bus service and repair industry with 20 locations across 5 states Arizona Alaska California Washington and Oregon. RWC is a family-owned company who cares and offers competitive wages. We value what makes a family successful: commitment compassion hard work and a desire for each other to succeed. No matter what level we want to help you grow.

BENEFITS

Medical Dental and Vision Insurance

401(k) Retirement Plan

Paid Holiday Vacation and Sick time

Competitive Wages

Family owned and operated

Growth opportunities

Health and Wellness

Pet Insurance

Discounts on products and services

POSITION OVERVIEW

The Parts Sales and Service Representative (PSSR) is charged with handling customer parts and service needs including telephone and direct contact at customer locations. Achieving assigned parts department sales and inventory objectives and maintaining high levels of customer satisfaction while followingRWC International Ltd. policies and procedures.

DUTIES & RESPONSIBILITIES

Direct sales to customers

Handle customer inquiries and parts needs on the telephone and at the customers location.

Maintain parts inventory parts displays and reference materials.

Respond to customer inquiries and needs for parts including telephone inquiries and direct contact with customers.

Identify customer parts needs.

Recommend requested parts as well as additional parts to support the customers needs.

Handle customer questions/problems and respond effectively to customers.

Explain the functions features and benefits of International and other stocked parts.

Negotiate key sales issues and handling objections as appropriate.

Close and secure the order.

Locate and provide the parts to the customer.

Complete sales transactions.

Follow all policy requirements when processing cash check warranty and credit card transactions.

Develop positive working relationships with key customer personnel and co-workers.

Maintain professional appearance.

Other duties as directed by management.

ACTIVITYAND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC. This position is a safety sensitive position and requires a clean MVR to operate a motor on behalf of RWC and falls under the requirements of the RWC Drug and Alcohol policy.

Bilingual skills preferred.

High degree of product and technical knowledge

Must be a team player with a strong sense of commitment to the customer.

Must be self-motivated and have strong verbal and written communication skills.

Must conduct his/herself in a professional manner

Have the ability to work other shifts to cover vacations or sick days.

Must be able to successfully pass a background check and apre-hire drug and alcohol test.

M/F/V/H