Sr. Project Engineer Customer Quality

We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

For over 100 years Rehlkos engines generators and UPS products have powered homes hospitals stadiums and everything in between. As a Senior Project Engineer Customer Quality you will play a critical role in ensuring Rehlko meets customer requirements by embedding quality and reliability into our manufacturing processes.

You will be responsible for improving the reliability and quality of both existing and new products. This role requires direct collaboration with customers the sales team and internal cross-functional groups to deliver quality and reliability data that drives customer confidence and business growth.

SPECIFIC RESPONSIBILITIES

• Project Leadership Define scope objectives and deliverables for major quality and reliability projects. Lead cross-functional teams to completion ensuring alignment with business goals.

• Field Quality Oversight Monitor customer complaints and warranty claims to identify systemic issues. Drive corrective actions and long-term improvement initiatives.

• Customer Complaint Management Oversee complaint resolution process ensuring timely updates to customers and leadership. Facilitate complaint board reviews and represent Rehlko in strategic customer discussions.

• Quality Awareness & Reporting Develop and maintain advanced KPIs dashboards and scorecards to measure complaint resolution effectiveness and customer satisfaction. Present findings to leadership and recommend improvements.

• Problem Solving Lead teams using 8D methodology Six Sigma and advanced root cause analysis. Ensure corrective and preventive actions are evidence-based and address systemic issues. Drive aggressive timelines for resolution.

• Customer Satisfaction Maintain and communicate customer scorecards for key accounts. Inspire organizational commitment to continuous improvement and customer-centric quality initiatives.

• Continuous Improvement Drive process improvements to achieve and exceed Key Performance Indicators (KPIs).

RELATIONSHIPS AND CONTACTS

Supervisory Relationships:

• Reports to Global Reliability Engineering Manager NA Costumer Quality

Organizational Relationships:

• Frequent contact with Manufacturing Supplier Quality Plant Quality Engineering Field Service Accounting Marketing Sales and Systems Support

• Frequent contact with customers

• Some contact with Global Quality group and Corporate IT

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelors degree in Mechanical Electrical or Manufacturing Engineering from an ABET-accredited institution

• 5 years of manufacturing quality or reliability experience with demonstrated project leadership

• SAP experience preferred

• Proficient in Microsoft Office; PowerBI or advanced data visualization strongly desired

SKILLS

• Strong leadership and project management skills

• Advanced analytical and problem-solving capabilities

• Effective communication written verbal and presentation

• Deep understanding of quality engineering concepts and methodologies

• Ability to influence cross-functional teams and drive organizational change

• Strong sense of urgency and initiative; inspires urgency in others

• Organizational and planning skills with attention to detail

• Ability to travel up to 10% for customer site inspections sometimes on short notice

PREFERENCES

• Six Sigma Black Belt certification

• Previous experience in Customer Quality

• Familiarity with AIAG processes: FMEA Control Plans APQP and PPAP

• Educational background or experience related to internal combustion engines power generation or genset systems

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day