Construction Equipment Rental Dispatcher

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

This individual will develop long term partnerships with our customers and Rental Sales Professionals to build win/win equipment rental solutions within the assigned territory/branch while promoting all aspects of RDO Equipment a professional manner.

Specific Duties Include:

Use Company provided systems/tools (i.e. S2) to fully document track record follow-up and capture all related rental sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process winning the deal volume territory awareness participation and customer satisfaction.
Refer leads relating to the Sales of whole-goods parts and service as a customer solution to appropriate RDO Equipment Co. team members and Sales Manager.
Coordinate rental contract transactions with Sales team before during and after rent.
Assist sales support in final rental billing with Sales team and/or customers for transmittal.
Develop a keen awareness of the competition competitive products and rates; as well as business and industry trends.
Accountable for timely follow up on each sale to ensure customer satisfaction.
Coordinating and/or communicating with customers and our trucking department ensuring timely delivery and pick up of rental equipment.
Provide price quotes to serviced location(s) when requested.
Maintain records to facilitate prompt and accurate billing.
Communicate well with Billing Pre-Lien Release and Collection personnel.
Provide feedback to improve processes and customer satisfaction.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

Excellent understanding of the rental industry construction equipment and ability to make machine recommendations.
Excellent customer service skills and ability to assist customers.
Facilitate customer and RDO Equipment Co. office and service department relationships.
Handle customer complaints and or direct to appropriate department.
Self-starter ability to work and succeed in fast paced environment.
Willing to work overtime and be on call.
Ability to multi-task and maintain various required data documents and procedures in timely and accurate manner.
Excellent oral and written communication skills.
Excellent computer skills.

Specific Duties Include:

Use Company provided systems/tools (i.e. S2) to fully document track record follow-up and capture all related rental sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process winning the deal volume territory awareness participation and customer satisfaction.
Refer leads relating to the Sales of whole-goods parts and service as a customer solution to appropriate RDO Equipment Co. team members and Sales Manager.
Coordinate rental contract transactions with Sales team before during and after rent.
Assist sales support in final rental billing with Sales team and/or customers for transmittal.
Develop a keen awareness of the competition competitive products and rates; as well as business and industry trends.
Accountable for timely follow up on each sale to ensure customer satisfaction.
Coordinating and/or communicating with customers and our trucking department ensuring timely delivery and pick up of rental equipment.
Provide price quotes to serviced location(s) when requested.
Maintain records to facilitate prompt and accurate billing.
Communicate well with Billing Pre-Lien Release and Collection personnel.
Provide feedback to improve processes and customer satisfaction.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

Excellent understanding of the rental industry construction equipment and ability to make machine recommendations.
Excellent customer service skills and ability to assist customers.
Facilitate customer and RDO Equipment Co. office and service department relationships.
Handle customer complaints and or direct to appropriate department.
Self-starter ability to work and succeed in fast paced environment.
Willing to work overtime and be on call.
Ability to multi-task and maintain various required data documents and procedures in timely and accurate manner.
Excellent oral and written communication skills.
Excellent computer skills.

Key Skills

Typing
Data Entry
Customer Service
AS400
Transportation Management Systems
Computer Skills
Paratransit
Microsoft Outlook
Computer Literacy
Dispatching
Logistics
Phone Etiquette

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About Company

RDO Equipment Co.

Discover a wide-range range of John Deere & Vermeer equipment at one of our RDO store locations, offering top-notch machinery solutions for agriculture, construction, and more.

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