Inside Sales Representative (Sao Paulo, Brazil)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!

As an Inbound Sales Development Representative youll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. Youll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support Order Management and Marketing. Youll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team youre adaptable and eager to contribute to how the strategy of this function evolves over time.

This role will focus on supporting customers using our product in Latin America written and spoken fluency in Spanish and English is required.

What youll do at Figma:

• Communicate with existing customer accounts through email Zoom and Ironclad about Figmas platform and pricing
• Close inbound sales requests for subscription expansions including adding products or licenses creating new instances and upgrading to the Enterprise Plan
• Manage inbound billing requests (such as processing renewals and changing payment term/method)
• Close targeted outbound account renewals
• Qualify and handle inbound sales requests
• Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products

Wed love to hear from you if you have:

• Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma
• Strong technical aptitude with ability to learn new products processes and policies as we go
• Collaboration across multiple teams (such as Sales Support Billing and Marketing)
• Inherent curiosity and commitment to ongoing learning adaptable and comfortable navigating frequent change and high achiever with a strong inner motivation to over-achieve
• Exposure to or interest in product development and web-based collaborative tools

While its not required its an added plus if you also have:

• B2B SaaS experience
• Customer-facing Sales/Support experience

At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.

By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.