Service Coordinator
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Job Location:
Fort McMurray - Canada
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
2Worker Type:
PermanentPosition Overview:
Join Finning and play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. This position offers:Opportunities to coordinate complex service operations and support customer success.
A collaborative environment with strong leadership support.
Career progression and professional development opportunities.
A competitive wage and comprehensive benefits package.
As a Service Coordinator youll be the central point of coordination for Maintenance Customer Orders (MCOs) working closely with technicians planners and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together this is a role for you!
Job Description:
- Verify service request details confirm credit approval and open Maintenance Customer Orders (MCOs) and work orders.
- Maintain accurate records in Case WFE and other systems for traceability and audit readiness.
- Assist Repair Planners and Service Supervisors during repair execution ensuring real-time updates and process adherence.
- Schedule and participate in PRE MID and POST job meetings capturing action items and updating commitment dates.
- Arrange third-party contractor services and manage related documentation and procurement requests.
- Complete MCO adjustments warranty and goodwill documentation and escalate risks as needed.
- Enter daily time cards for technicians to ensure accurate labor costs on active service orders.
- Communicate job status updates to internal and external stakeholders and support inquiries related to service and warranty.
Day-to-Day Activities:
- Coordinate service requests and maintain accurate documentation.
- Support repair execution and monitor job progress.
- Communicate updates to internal teams and customers.
- Participate in job meetings and scheduling sessions.
- Ensure compliance with warranty and invoicing processes.
Requirements:
- Secondary education with a focus on administrative management business or accounting/finance is an asset.
- 2 years of related experience preferably in construction oilfield forestry marine or similar industries.
- Strong communication stakeholder management and project coordination skills.
- Excellent attention to detail time management and organizational abilities.
- Proficiency in Microsoft Office and related computer programs.
- Analytical and problem-solving skills with a collaborative service-oriented mindset.
Important:
- Based out of our Mildred Lake branch location.
- Permanent full-time role.
- Continuous shift 7 x 7 schedule.
If youre passionate about supporting service operations and delivering exceptional customer experiences apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
