Housing Case Manager

POSITION: Housing Case Manager

JOB CLASS/GRADE: Specialist 1 Grade 8

WAGE: Starting at $48600 per year based on experience

FLSA; EEO; WC: Non-Exempt; Professional; 8864

LOCATIONS: IRCO Main Office 10301 NE Glisan Street Portland 97220

Hybrid schedule

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (2)

APPLY AT:

STATUS: Full-Time with Benefits

PROGRAM(S): Health Related Social Needs (HRSN)

SECTOR: Community Health and Wellness

REQUIREMENTS: Bilingual in English and at least one relevant language for the communities

of Africa Greater Middle East Pacific Islander Asian or Slavic/Eastern

European.

Must be able to pass an extensive Background Check
Must have a valid drivers license

Program Summary
The Community Health and Wellness sector provides services that support the physical behavioral and emotional health and wellbeing of individuals and communities. Our staff are certified Traditional Health Workers (such as Community Health Workers (CHW) Peer Support Specialists (PSS) and Doulas) who offer direct services such as healthcare and systems navigation health insurance enrollment physical and emotional health support adjustment support mental health resource navigation and client-directed case management. We also engage in community outreach and physical and emotional health education via community workshops psycho-education support groups and by hosting monthly health clinics that provide dental services health services and community resource information.

Position Summary
The HRSN Housing Case Manager will provide housing and resource navigation services to eligible Oregon Health Plan (OHP) members. The HRSN Housing Case Manager will conduct eligibility screenings assist clients with obtaining required documentation and completing HRSN requests coordinate delivery of authorized rent and utility assistance and other benefits support clients in developing and implementing housing plans support clients in maintaining OHP enrollment and assist clients with accessing both immediate resources and long-term programs and services. The case manager will also engage in outreach and community engagement to ensure communities and clients have knowledge of and access to these benefits. Due to the structure of the HRSN benefits this role will require thorough and timely completion of all documentation and administrative tasks. This position reports to the Community Health Coordinator.

Essential Functions

• Support clients in completing HRSN request forms including gathering all necessary documentation and following up on submitted requests as needed.
• Work with vendors including landlords and utility companies to obtain the documentation required for provision of benefits within authorization dates and spending limits.
• Coordinate the delivery of rent and utility payments and other housing benefits including storage fees home modifications and home remediations.
• Provide high quality housing case management including support in developing housing plans applying for housing addressing barriers to retaining housing communicating effectively with property owners/managers complying with a lease managing a household budget and developing other independent living skills.
• Help clients secure and maintain assistance and services including entitlement programs such as TANF SNAP and WIC as well as other federal state and local programs.
• Connect clients to settings where basic needs can be met such as access to showers laundry shelter and food.
• Support clients in accessing medical peer social education legal imminent eviction prevention and other services.
• Make referrals as needed to both internal IRCO programs or external partners to meet clients needs as they are expressed.
• Conduct in-person meetings with clients either at an IRCO office or at the clients home as needed
• Complete documentation in the electronic case management system and client files as required including service planning releases of information case notes and precise time tracking.
• Maintain a high level of confidentiality.
• Engage in outreach in the community to provide knowledge of and access to HRSN benefits for potentially eligible clients.
• Participate in case reviews with other team members and coordinate connections with community resources as necessary.
• Participate in staff meetings training committees and other Community Health and Wellness activities to support the sector and agencys goals.
• Other duties and responsibilities may be assigned.

Secondary Functions

• Experience working in rental and/or utility assistance programs
• Experience with case management and resource navigation
  Experience working with or understand refugee and immigrant communities
• Ability to discuss sensitive topics (health related conditions and social determinants of health financial or food insecurity) with care and respect
• Demonstrated ability to work effectively independently and as part of a team
• Strong computer skills including proficiency in the use of Microsoft programs and applications and understanding of working with a case management database
• Strong written and verbal communication skills
• Ability to function in a positive manner in a demanding work environment to demonstrate a high degree of flexibility to respond to priorities and schedules that change frequently and to meet commitments
• Must be able to maintain strict confidentiality and follow HIPAA policies and procedures.

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• High School Diploma or GED
• Minimum 1 year of work experience

PREFERRED QUALIFICATIONS:

• Certification as Community Health Worker in the State of OregonSM1 ML2 TT3
• Bilingual in English and at least one relevant language for the communities of Africa Greater Middle East Pacific Islander Asian or Slavic/Eastern European.

Physical Mental & Environmental Requirements

• Hybrid Setting job
• Positions require some analysis of problems or decision-making ability
• Work under close supervision
• Well protected environment with minimal hazards or obstacles
• Stable work schedule with no fluctuations

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions or responsibilities but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit packages to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5% immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families no deductibles
• Employer Paid Life Short term and Long-term Disability Insurance
• Flexible spending accounts

Required Engagement

Engage fully in recommended professional development as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCOs mission vision and values-based initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
3. For questions about this position please email

Please note that physical applications are accessible from IRCOs main office 10301 NE Glisan Portland OR 97220. Due to the high volume of applications received we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter resume and IRCO application.

IRCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.