IT Infrastructure & Broadcast Operations Technical Lead

Job Overview:

As the IT Infrastructure & Broadcast Operations Technical Lead you will implement maintain and operate the technology backbone that powers executive broadcasts and high-profile events at our corporate headquarters and across global locations. This role is primarily focused on IT and AV infrastructure cloud integration architecture and operations resilient multi-site/cloud network connectivity and information securityensuring our broadcast production technologies are resilient scalable and secure. You will lead the design and lifecycle management of hybrid AV/IT systems drive continuous improvement through automation operational excellence and technology optimization to deliver seamless high-impact experiences for senior leadership. While this role is focused on broadcast and special event related technologies strong and demonstratable IT experience in the outlined areas is critical to the core mission.

Key Responsibilities

• Manage and execute the design deployment proactive maintenance and lifecycle management of on-premise and cloud-based broadcast AV/IT infrastructure including firmware/OS patching application updates configuration management redundancy high availability strategies facility cabling and equipment refresh cycles.

• Configure monitor and support hybrid enterprise broadcast AV networks across multiple global locations and cloud environments.

• Align infrastructure roadmap across on-premise sites and cloud with a focus on remote production workflows ensuring reliability scalability and security.

• Implement automation and infrastructure/configuration-as-code practices for repeatable deployments configuration baselining version control and change governance.

• Partner with Information Security to ensure technical solutions comply with policy and governance requirements including security monitoring/detection network segmentation credential governance access controls patch/vulnerability management and secure network connectivity.

• Manage OPEX/CAPEX planning and budget execution for broadcast and IT operations; develop business cases for resilience modernization and automation initiatives.

• Track utilization and optimize spend across cloud resources licensing support agreements and hardware lifecycles.

• Develop and maintain IT Service Management (ITSM)-aligned practices tailored to real-time broadcast and special event operations; collaborate with internal and external IT support teams to enable operational success.

• Embed continuous improvement loops focusing on root cause eradication automation efficiencies and technical debt reduction.

• Provide strong networking expertise including multicast QoS VLAN design and segmentation routing firewall policies fiber optics WAN (bonded links/cellular) and SD-WAN technologies.

• Oversee media transport and streaming protocols such as SRT Zixi HLS DASH RTMP and WebRTC.

• Manage cloud and virtualization platforms including Azure services infrastructure hosting containerization and hybrid cloud to on-premise integration.

• Administer systems fundamentals including Windows Mac and Linux environments identity integration (Active Directory/SSO) and foundational database management.

• Operationalize technical solutions for live corporate broadcasts and special production events (on-site remote hybrid) including live monitoring audio/video backhaul routing switching presenter contribution recording streaming and redundancy/failover components.

• Act as lead technical authority during broadcasts and events to proactively monitor end-to-end signal flow; execute failover options as necessary. Provide clear situational communication during live incidents tailoring technical translation for executive and non-technical stakeholders.

• Define and execute technical readiness standards checklists and failover procedures for all live productions to ensure technical resiliency. Maintain test and continuously refine disaster recovery and business continuity strategies.

• Support equipment installation and maintenance tasks such as rack equipment installation/removal and cabling as needed.

• Demonstrate high judgment under pressure with calm decision-making in live broadcast or major incident scenarios.

Qualifications

• Bachelors degree in Engineering Computer Science Broadcast Technology or equivalent industry experience.

• Relevant technical certifications such as AWS/Azure ITIL Dante SMPTE NDI CTS Security/CISSP Network or similar.

• Minimum 5 years of experience in broadcast engineering media technology or large-scale live event technical operations.

• Progressive responsibility spanning broadcast technologies cloud integration and live event escalation support including signal chain engineering for baseband and IP audio/video workflows.

• Direct involvement in designing commissioning and scaling broadcast infrastructure including facility builds control room and studio design cloud and remote production enablement.

• Experience with remote/REMI production architectures virtual production and cloud-based switching environments.

• Strong proficiency in audio-visual technologies used in corporate meeting spaces including hybrid meeting scenarios and ad hoc event-based deployments.

• Advanced proficiency with Microsoft 365 productivity platform (Teams OneDrive SharePoint Outlook PowerPoint Word Excel CoPilot).

• Experience managing IT Security in mixed media/AV IT environments.

• Knowledge and experience in IT Service Management methodologies (e.g. ITIL) including incident lifecycle management (detection triage impact assessment communication root cause eradication).

• Organizationally savvy with the ability to leverage global networks to mobilize resources and deliver complex initiatives.

Tools & Technologies (Representative)

• Video Routing/Control:Ross Ultrix Blackmagic
• Video Switching:Vizrt Tricaster Ross Carbonite
• Monitoring/Quality Control:TAG (MCM/MCS)
• Audio:Dante A1/A2 production experience
• Observability:Azure Monitoring DataDog Elastic Stack Grafana syslog aggregation custom telemetry endpoints
• Automation & Scripting:Python GitOps workflows API integrations Ansible Terraform ticketing/workflow automation (ServiceNow)
• Design & Documentation:Infrastructure diagrams structured runbooks signal flow diagrams configuration baselines
• Networking:Multicast QoS VLAN design/segmentation routing firewall policies fiber WAN (bonded links/cellular) SD-WAN
• Media Transport & Streaming:SRT Zixi HLS DASH RTMP WebRTC
• Cloud & Virtualization:Azure services infrastructure hosting containerization hybrid cloud to on-premise integration
• Systems Fundamentals:Windows/Mac/Linux administration identity integration (AD/SSO) foundational database management

What can you expect from Mars

• Work with diverse and talented Associates all guided by the Five Principles.

• Join a purpose-driven company where were striving to build the world we want tomorrow today.

• Best-in-class learning and development support from day one including access to our in-house Mars University.

• An industry-competitive salary and benefits package including a company bonus.

#TBDDT