IT Support Intern
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT Support Intern assists the IT team in providing first-level technical support to end-users through addressing hardware software and network-related issues. This internship provides hands-on experience in troubleshooting problem-solving and supporting IT systems while gaining valuable skills in a professional IT environment. The IT Support Intern will work under the guidance of experienced IT professionals.
Key Responsibilities:
- Technical Support Assistance:
- Assists in responding to and resolving IT support requests.
- Assists with troubleshooting hardware issues (e.g. computers peripherals and accessories).
- Assists with troubleshooting software issues (e.g. operating system applications).
- Assists with network connectivity issues (e.g. LAN Wi-Fi).
- Assists with telephony issues.
- Escalates complex issues to higher-level IT support staff.
- System Maintenance Assistance:
- Assists with the installation configuration and maintenance of computer hardware and software.
- Assists with routine system checks and updates.
- Assists with the setup and maintenance of peripherals and accessories.
- Assists in maintaining inventory of IT equipment.
- User Support and Training:
- Assists in providing clear and concise instructions to end-users.
- Assists users with basic software and hardware training.
- Assists in creating and maintaining user documentation and FAQs
- Customer Service:
- Provides excellent customer service and maintain a positive attitude.
- Communicates effectively with end-users to understand and assist with issues.
- Security:
- Adhere to IT security policies and procedures.
- Assists with the implementation of security measures.
Qualifications :
- Currently enrolled in a bachelors degree program in Information Technology Computer Science or any related courses
- Able to commit at least 500 hours (full-time internship)
- Good communication skills with excellent analytical problem-solving skills
- Proactive individual with the ability to work independently
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment.
- May require occasional lifting of IT equipment
- May require occasional after-hours or weekend work for system maintenance or emergencies (with prior notice and supervision)
- Willing to work Onsite
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Remote Work :
No
Employment Type :
Intern
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
