Switchboard Operator
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Requirements
The Switchboard Operator serves as the first point of contact for callers providing a professional and efficient communication link between the organisation and its clients customers partners and any other external callers. The role involves handling incoming and telephone calls only directing inquiries to the appropriate departments and always delivering excellent customer service.
In this role we are looking for someone that has the charisma to talk to a variety of people calling in for any number of reasons and the initiative to then follow up in the appropriate manner.
Main Duties and Responsibilities
- Answer incoming calls promptly and courteously using a standard greeting and ensuring a positive impression of the organisation.
- Direct calls to the correct person or department taking accurate messages when required and ensuring timely follow-up.
- Operate switchboards and telephone systems including handling multiple lines and transferring calls efficiently.
- Provide general information to callers regarding services office hours and location details.
- Record and relay messages accurately using electronic or manual systems as appropriate.
- Assist with outgoing calls including connecting conference calls or making external arrangements as requested.
- Maintain up-to-date internal directories and contact lists.
- Handle emergency calls according to established procedures ensuring priority response and escalation when necessary.
- Report faults or technical issues with telephone equipment to the relevant department.
- Support administrative tasks such as updating records filing or basic data entry when required.
Qualifications :
Skills and Qualifications
- Excellent verbal communication skills with a clear and professional telephone manner.
- Strong listening skills and the ability to understand and address caller needs effectively.
- Competence in using telephone switchboards and basic office equipment.
- Good organisational skills and attention to detail.
- Ability to remain calm under pressure and manage multiple tasks simultaneously.
- Basic IT literacy including familiarity with office software for message taking and record keeping.
- Previous experience in a customer service or administrative role is advantageous but not essential.
Personal Attributes
- Polite courteous and patient demeanour.
- Reliable and punctual with a strong sense of responsibility.
- Discreet and respectful of confidentiality when handling sensitive information.
- Team player willing to support colleagues and contribute to a positive working environment
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
