first direct Customer Service Representative
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Job Summary
Love helping others Got people skills coming out of your ears At your best in a busy buzzing environment You might fancy working at first direct. Heres why.
Firstly youll be joining an award-winning bunch of people people dedicated to giving customers the best possible banking experience. If youre a customer service expert perfect. If not no worries if you can demonstrate the skills and passion for customer service youre dedicated to learning and thrive on a challenge then our Gold-standard training programme and support will get you where you need to be.
Secondly our starting salary is 24000. On top comes a generous helping of perks such as 33 days holiday per year (including national bank holidays) free parking and EV charging a fully-fitted gym (complete with personal trainers) an onsite Starbucks and free BUPA healthcare.
And thats not all. Because we believe your job should fit around your life and not the other way round we also offer a choice of hybrid working patterns.
Sound good Keep scrolling.
Whats the job
In a nutshell youll be helping our customers with whatever they need giving them the confident friendly human support first direct is so well known for.
Youll need to be able to really listen to the customers requirements with empathy understand their needs and provide them with best support by clearly communicating the right information and solutions to help them ensuring they leave the call knowing they have received a top-notch service. Youll also be comfortable following set processes and confident working with technology.
Full time roles are 35 hours per week and because were here for our customers 24/7 working patterns can vary. You might be working over 4 or 5 days with some evening and/or weekend hours but youll always get at least 2 days off together for some down time.
Your progressions as important to us as we hope it is to you. Youll meet other new starters and be equipped to join your team through a six week fully onsite training programme and it doesnt stop there we have multiple support functions to help you continue to grow in your career.
Speaking of benefits
- Stay fit as a fiddle with regular health and wellbeing events annual checkups and fast-track GP appointments for you and your family
- Shop snack or grab a cuppa at our onsite traders and markets
- Give back with up to 2 paid community days every year
- Move on up with development programmes and career progression opportunities
- Bring your child to work by taking advantage of our subsidised OFSTED Outstanding rated onsite nursery
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your application.
Our application process consists of:
- Online Contact Centre Skills Assessment
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
We operate a hybrid working environment which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role but youll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:
Telephone: 44
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
