Customer Support Representative
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Job Location:
Any - Germany
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a second-level Technical Customer Support Representativeto provide superior software support to our clientsbased in Germany.
Responsibilities:
Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
Provide support for incoming queries and issues related to the companys proprietary software solutions & Keytech
Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
Reproduce problems and create test cases in complex software setups
Adhere to established customer service and documentation standards
Solve and respond to support requests and escalate issues as required
Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures
Execute various support tasks including for example performing installations and setting up applications
Qualifications :
Two (2) or more years experience in customer-facing technical support or related field
Previous professional experience working directly with complex software (database and/or web-based object programming) customers to troubleshoot software issues
Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred
Language proficiency (spoken and written) in German and English required.
Analytical thinking skills to investigate and solve problems
Experience in dealing with customers and communicate in a professional way
Preferred skills and abilities:
Experienced in creating AI prompts
Experience in use of 3D CAD systems strongly preferred
Working knowledge of Salesforce and Atlassian Suite preferred
Thorough understanding of networking topologies & protocols preferred
Mac iOS and Android knowledge/experience preferred
Bachelors Degree or equivalent preferred
Ability to excel in a high-paced ever-changing environment
Additional Information :
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sec ... View more
